Woolworths uk

[Kenny L]

Talk about bad selling

Nov 2nd decided to order my son a Graphics Card for his PC

received this:


Thank you for ordering with Woolworths.co.uk

512MB 7300GS Graphics Card expected delivery :28-Nov-2006 £59.99 + delivery charge


ok great..


money is then debited from my bank account inc del charge:

15/11/2006 Card Purchase -£64.94
WOOLWORTHS.CO.UK
REF 317 xxxxxxxxxxxx BCC

fine...sorted... or so i thought

today i get this

Dear maria ,

Re: 512MB 7300GS Graphics Card on order oxxxxxxxxx

This item has been cancelled for one of the following reasons:

1. We are unable to fulfil the total quantity you ordered (e.g. if you ordered 5 and we only have 4 in stock). Despite our efforts to locate the required stock, we have been unable to fulfil your order for this product. In order to avoid continued disappointment we have cancelled this part of your order on your behalf. Please accept our apologies for any inconvenience or confusion caused.

i only ordered 1 ...as early as 2nd Nov well in time for christmas

then gets this also today:

Dear Ken,

This email is to let you know that we have now refunded:

512MB 7300GS Graphics Card

>From Order Number oxxxxxxxxxxx

Please allow up to 3 working days for your account balance to be updated.

Any refund will automatically be actioned against the credit card you used to pay for this order.

Regards,

Woolworths.co.uk
Customer Service Team.

One thing for sure i wont recommend anyone shop with woolworths and this

what makes me mad...is they took the money for it on the 15th November , they must have had an idea they could not fulfill the order's they received.

my Son is going to be very un-happy if i dont find a replacement in the UK ...the card i was after has now appeared as out of stock in the online shop...see here

http://www.woolworths.co.uk/ww_p2/product/index.jhtml?pid=50663952

absolute disgusted with them

[ECA]

Check amazon UK..

[Kenny L]

Sorted ECA...been a member of Amazon for some time... but a 512MB card from woolworths...tempted me at that price...anyway

Not the same card but ...

Dispatch estimate for these items: 21 Nov 2006

Delivery estimate: 22 Nov 2006

1 "XFX GF FX5200 256MB DDR PCI DVI/TVO"

Electronics; �68.46

Sold by: Amazon.co.uk


Take note Woolworths... look how a proper company works... and get your act together !!!

thanks ECA ;)

[Ioman]

Definately sounds like you got a raw deal. I hate it when retailers say they have something in stock just so they can charge your credit card before actually checking inventory.

[Kenny L]

Well one thing is for sure Ioman... i hope UK readers think twice before they use Woolworths online shopping....

From my point of View ... a BIG thumbs down and one customer less...

Never again will i shop with them and.. i hope i have persuaded a few others not to either.

[Ioman]

Moving to the resellers ratings forum!

[Kenny L]

after i made an Official complaint to them... this is what i got in reply

Message From Customer Service 23 Nov 2006

Hi, thank you for your email. I can confirm that your order was cancelled as this product is coming direct from our suppliers and cannot be shipped outside of UK Mainland. This is stated prior to ordering the item. Please accept our apologies on this matter. Regards Lee Haggerty MCR Adviser.

what a load of crap... i live on the Isle of Wight ... with a Woolworths Shop 5 minutes from my house... it could have quite easily been sent there for "Pick up" ...

This is stated prior to ordering the item

never seen that at all..else i would not have ordered it... not only that

so if they knew this anyway... so why did they take the money from the account and confirm my order in the first place ?

Looks like another cover up ...for their mistakes... DON'T shop with them... this is the crap you might have to put up with

BTW... The one i ordered from Amazon... came yesterday 24hrs after i ordered direct from the mainland.... 10/10 to Amazon