ZEN screen malfunction

[dormi87]

In amongst looking for keys and fumbling with food shopping, I somehow managed to drop my ZEN player from quite a height; my waist to the ground onto a metal grating. It still plays music fine but the screen has gone ga-ga; it almost imitates a broken screen although it is not actually scratched in any way. Basically I can't really see anything.
I've tried resetting it several times but it doesn't help :(
Is there any other solution?

Cheers,
Alice

[ECA]

You cracked the Bezel, along the side and released the Fluid inside.
You should contact ZEN, to see if it can be repaired..

[dormi87]

Thanks for your reply. I'm finding the Creative website very poor and can't find a hotline/phone number to call. Is the best way to get in touch with them via email? At the moment I can't even get through to contact support email link - almost as if they don't want to hear any about any faults!

[ECA]

http://us.creative.com/welcome.asp

you went here??

click the Right side, and hit contact us..

[dormi87]

Aha that's the US site. I'm in the UK and the link didn't work for me earlier today.
However I eventually found an online warranty form which I filled out and Creative have replied allowing me to send my player to them for "inspection". So we shall see! But thanks for your help, all the same :)