My experience with Best Buy tech support

[Ioman]

First of all I would like to thank ECA for the idea of this forum, I like it quite a bit.

Secondly, I want to post my experience with Best Buy's tech support. I bought a VPR Matrix laptop and after a day had to return it because the AC adapter died. They quickly swapped it out and I was happy for that. After 3 weeks of owning it, the snap tab on the ethernet port broke. I took it in to have them fix it and they have now had it for over 7 weeks....with no ETA on when it will be repaired.

I have called their manager, tech support and customer service with my dissapointment. I paid for the extended warranty so I thought their service would be better....at this point I would have to say that their extended warranty is a joke and their customer service and tech support is the worst we have seen.

[llbbl]

I like the new forum catagory... TechFiles sounds like a tv show.

[Archon]

quite frankely, Ioman, I am suprised that they even took back the laptop with a snapped off ethernet port (sounds like "abuse" to me), but if they took it back as "wear and tear", then whatever... ;)

As for the 7 weeks, you need to speak to more than the in-store techs/manger for that one, bub, they dont fix stuff there.

And dont be dissin the BB service plans, you stand in a Best Buy for one day, and see all the people who come in with service plans and get new/fixed stuff from em, and you'll have a second thought on it.

and btw,

worst we have seen

We? :P I've had two cell phones, a PDA and a speaker system for my car get replaced on the service plans, so :cool: