Dell Customer care.

[RageSlave]

Well we'll see if they care for their customers or not in about a week. My Insperion 2650 has a problem where the key board will not respond to certain keys at intermittant times. All diagnostic tests pass so it must be a hardware issue. After 30 minutes on the phone with tech support, they arrange to have it picked up tommorrow by Airbourne and returned in 4 business days which would be next Tuesday, repaired or replaced. Well since my rig is custom made, I am hoping they will repair it and send it back. Not to mention the time it took to set up my config. Time will tell, a short time I hope.:confused:

[llbbl]

I have heard nothing but good things about their support. They replaced a friend of mine's laptop with a brand new one after a year or so because his old one wasn't working right.

[RageSlave]

No Airbourne yesterday. They dpopped off a shipping box today and are picking back up in about an hour. Pretty cool! we'll see how the rest of it goes. Prolly not til Wed. now

[RageSlave]

Well, so far lot's of emails wondering how I like the Customer Care, but I did not get my comp back today as promised. Not too suprising as the packing was sent a day late. I will update this tommorrow and we'l see if the promise is kept.

Waiting......................Patiently?

[pdxflyboy]

Dell, having to compete against Gateway & Compaq operates on low profit margines(compared to Alienware etc.), it makes me wonder how they can pay for a residential delivery of a box, pickup and return service just to make you happy about your keyboard.

Thats not cheap to do so it sounds like excellent customer service. =)

[RageSlave]

Well I'm hoping that it is. didn't get my notebook back yet so who knows. I bought from DELL specifically for the Customer care as this lappy is for work. Hope I don';t have to wait too long.

:( I need this back ASAP!. I hope that tommorrow it gets here.

[RageSlave]

Well it's Thursday and I got my laptop back today! yah! I'm impressed about the 4 working days turn around. Rox in my opinion.
4/5 soaps on a rope for DELL Customer Care. :D

[Ioman]

Wow, I am super impressed man. I wish my VPR Matrix laptop was taken care of like that.

[Wendy]

Originally posted by RageSlave
Well it's Thursday and I got my laptop back today! yah! I'm impressed about the 4 working days turn around. Rox in my opinion.
4/5 soaps on a rope for DELL Customer Care. :D

4 working das turn around is wonderful. :thumb