Xoxide enters the Dog House

[Ioman]

Well guys, I know that in the past we have been promoting Xoxide pretty heavily, but they are now officially in the dog house for bad customer service. From their answering machine never working to their phone lines always being busy. They also have been charging credit cards even though a product is not in stock. They are not returning phone calls and they are not shipping products on time. You will want to watch out for them.

Here is some stuff I dug up on them:

From the Techwarelabs Forums:

"I ordered a case from them. They advertised it was in stock. They didn't have it and said it would be weeks or months before they would have it. They put a hold on $232.00 from my checking account.

I tried to cancel the order and they refused. After 3 days of phone calls and emails. They agreed to cancel the order and lift the hold from my account.

I found out today that they canceled the order and went ahead and posted a debit to my checking account for $232.00. I can't contact them via telephone or email now.

Stay away from these crooks!!!"

-CiKoTiC

"These problems might be telling us something about the company. They advertise something and don't give it to you until you contact them about it. There are some companies that I will not do business with and this is one of them."

-Mac_forever

more here: http://www.techwarelabs.com/community/viewtopic.php?t=3693&highlight=xoxide

These are from the Xoxide forums themselves:

" have never ordered from a company that has taken as long as xoxide to process and ship. It's absolutely disgusting. If I ever do get my order I assure I will never order from xoxide again. Newegg is by far better. It's been a week already and they still have not shipped my order. Heck they haven't even processed it. They have one more week and I will turn them into the BBB on the web. and demand refund for my order. xoxide sucks for processing times."

"xoxide!!! NEVER AGAIN!!!!! Biggest waste of money. Biggest waste of time. Sorry I ever ordered from you people."

-forsakentalon

"xoxide has been realy slow lately hope they straighten it out pretty soon,im not a happy costomer eather,been 2 weeks starting on my third and still no word at all,i emailed them twice and still no reply,at least they could do is give a estimated date of shipping or tell you they got your order or something,"

-phoenix

"All I have to say is they screwed up three of my orders so far. I've only made about 5 or 6 so about 50% of the time the screw up. This is not acceptable, but since they have good deals sometimes I'm forced to order form them.

I know starting and running a business is a hard thing, but when times get tough, hire more people."

-Philomel

More in the Xoxide site forums: http://www.xoxideforums.com/showthread.php?threadid=1999&perpage=20&pagenumber=2

[Archon]

not that I have any experience with Xoxide, and not that Im arguing with you, Ioman (which I do enjoy), but it seems to me that you shouldnt listen to the minority. If Xoxide was truely bad, people wouldnt order from them.

[pdxflyboy]

I like Xoxide
These customer service problems come from their incredible growth i'd bet. They'll get it ironed out.
Most of the stuff i've bought from them have just been mods, so expedience hasnt been important, they shipped the day after i ordered them still.
Talking to someone is like trying to call a radio station for tickets though =(

[Cloud]

I hate these guys...you see them all over the net, but if you ask around people will tell youhow upset they are with them. Check out the Xoxide forums, when people post negative comments it is usually erased the next day by the Xoxide staff.

BTW, Xoxide operates out of a house and have had SERIOUS credit problems and are rated bad by the BBB.

So I would watch out. Spend your money with RATED retailers like Newegg...don't even try messing with companies not on Bizrate. Reseller ratings is NOT ACCURATE.

[RageSlave]

EDIT: Post was directed to xXx whose post(s) were removed due to consistent insulting and such towards Xoxide.

Tthis is a quote from their own Mod, on their own site! they admit to deleting derogatory posts! What a bunch of wienies. Here is this rest of the post:Thank you for sharing. See, since the moderators who help out with customer support do not get paid, we have this little policy- if you help us, we help you =) By posting crap and insults about our company especially when its been running for almost three years and with close to 20,000 orders, that kind of is where you have to stop and think "If they are really such liars, money-stealers, scams, etc... why do they have about the 11th highest ResellerRating and so many orders?". Because they are good company If you don't cooperate, nowadays since the forum's is the best place to get your problems resolved sometimes, we can't help you. So please xXx, stop posting crap (you have started three threads and made multiple posts) about Xoxide, and if I said I would get you an answer by tomorrow, that means tomorrow, not whenever =) Don't mean to be rude, just stating a fact.

Xoxide is a hermit crab (yeah, everybody knows I like car metaphors, but this one is good, hear me out). Hermit crabs tend to change shells when they want to expand. When that crab reaches a new shell, he is more powerful, larger, attractive. But to get to his new shell, he has to walk some distance without a shell on his back. That is where Xoxide is now. They are expanding tremendously and right now are VERY vulnerable to some mistakes, a little mess-up here and there, etc. Things go on backorder often because they sell out so fast, companies do not do that if they are not popular. SO, bare with Xoxide, and appreciate the help that the moderators give, because without us there would be more frustration Anyways, damn these bawls kickass =)

Brian "Rynthar" Hendricks is the author of this post.

What ever happened to The customer is always right and all that. Besides, these folks are "rumored" to ask people to visit ratings sites and post good reviews for free gifts and such.

If everything is going so well for Xoxide, then why fall apart now in the middle of such a turning point in your business? If it was as great as they would have you believe, then there would be little need for excuses and name calling from the employees if you ask me.

[Rynthar]

Please, any of you, feel free to call ME at 301-251-5563 and we can't chat about whatever you like =)

-Brian "Rynthar" Hendricks

If you have a complaint about this site than address it to the people invovled This sort of Spamming and name Callin will NOT be tolerated. You should edit your own forums if you do not want people quoting you Edit by Angry MOD!

[Fighten Phil]

Take this to Xoxide forums. They need some positive reinforcment about now! edited by ANGRY MOD!

[WillHutch]

First of all, complains you see on our forums are valid - but the people that post there forget that it's not a just a place to got for customer service. Many of the people, had they emailed us, would have found their problems solved in no time. You also only see the complaints of customers. Who goes on a forum to post that they had an excelletn experience? Very few people.

Get your facts togethor, then bash Xoxide. By the way, I like how you guys decided to IP ban xxxxx, the owner, so he can't come in here and defend himself. Talk about picking and choosing what gets said on forums....

-Will
Xoxide Customer Service

[RageSlave]

Sorry to see so much immature behavour in the forums today. Spam away, but be aware that I am watching. There is to be no Names other than user names and no posting of addresses or phone numbers of anyone other than your own if you need the attention that badly. If there is name calling and other behaour that is deemed inappropriate, than it WILL be deleted in it's entirety. Period. Anyone may post who is registered and follows these simple guidelines. We would like the regular forum users to be as comfortable as possible as a site. Thank you for your cooperation.

HAND :)

[RageSlave]

Originally posted by WillHutch
First of all, complains you see on our forums are valid - but the people that post there forget that it's not a just a place to got for customer service. Many of the people, had they emailed us, would have found their problems solved in no time. You also only see the complaints of customers. Who goes on a forum to post that they had an excelletn experience? Very few people.

Get your facts togethor, then bash Xoxide. By the way, I like how you guys decided to IP ban xxxxx, the owner, so he can't come in here and defend himself. Talk about picking and choosing what gets said on forums....

-Will
Xoxide Customer Service

Noone came here to defend anything. A person got their feelings hurt, and then sent a bunch of people to spam away. that is all. Sorry you have bad feelings. Be polite. BTW you can quote me too on your forums, if you want to.

[Benn7216]

hhhhhhhhhh

[Fighten Phil]

Why was my post deleted AGAIN? It wasn't derogatory at all.... please re-instate it.

[RageSlave]

Originally posted by Fighten Phil
Why was my post deleted AGAIN? It wasn't derogatory at all.... please re-instate it.

I will not reinsate it. If you wish to be polite you may post what you like.

[Alpha]

Okay, lets see.



Originally posted by Cloud
I hate these guys...you see them all over the net, but if you ask around people will tell youhow upset they are with them. Check out the Xoxide forums, when people post negative comments it is usually erased the next day by the Xoxide staff.



I spend a lot of time on the site, and Most of the time the negative comments are deleted yes, why would someone let them stay? Saying "Xoxide sucks", serves NO purpose on a board that XOXIDe is paying for.

Another thing, I don't see Cooler guys or frozencpu with a forum deciated to customer support, returns, order inquries, ect. Thats why you see these posts complaning on Xoxide and not cooler guys or frozen, because there is no place for them there!


I would bet everyplace has problems, Amazon has screwed up my order several times, yet others have always had great orders. My orders with Xoxide have for the most part, gone great, and when something broke, I simply went onto live help, and I was credited that amount within minutes.


You also quoted the BAD from the xoxide forums, But why not the good? Does that not back up your topic?

[Fighten Phil]

RageSlave, there was nothing at all wrong with it. It wasn't impolite, I was stating the great service I've received from Xoxide.com, A+++++ company.

[pdxflyboy]

Originally posted by WillHutch

Talk about picking and choosing what gets said on forums....

-Will
Xoxide Customer Service

HA coming from you guys?
ive spent over $600 at xoxide in the past month and had to browse the forums when i was having problems with you guys and i found plenty of people complaining about the same thing.

I browse designtechnica often and i do because they are fair.
Xoxides got a black eye and designtechnica isnt afraid to warn people.

GJ DT :D

[andyb]

So all these posts about people being extremely rude about xoxide without hearing the whole story can stay, and yet when one person posts something negative about your board they are deleted? That makes sense...

[Ioman]

Originally posted by andyb
So all these posts about people being extremely rude about xoxide without hearing the whole story can stay, and yet when one person posts something negative about your board they are deleted? That makes sense...

Andy, their posts are being deleted because they are posting PERSONAL information about our staff including private e-mail's, phone numbers, and AIM conversations. Opinions will always be welcome here, but please do not post personal information about people. We want to keep these forums as safe as possible to all of our visitors.

If people continue to post personal and private information and contact info after being warned, then you will be banned from the forums. Our members information will be protected at all costs.

[andyb]

Now this part goes out to all Xoxide customers out there that ARE having service issues with our company... Please contact me at 484.614.4757 to settle the issue, or email me at chris@xoxide.com, or talk to me on AIM at GSalimus. I can look into your issue, and find a resolution to it.

Rage! you are fired! you let this one slip by! NO NAMES OTHER THAN USER NAMES! YOU will be banned for posting such things! Nuff said!

[RageSlave]

What a bummer! a tear is shed! :(

[tb2007]

come on theres going to be a few bad complaints for any company. xoxide is really good and i have order from them a whole bunch and never had trouble with them.

[Cloud]

Looks like a lot of Xoxide's zealots are coming over here to post. Is Xoxide giving them free fans or money to help make them look good!?

Has anyone reading this actually looked at their forums?

http://www.xoxideforums.com/showthread.php?threadid=1999&perpage=20&pagenumber=2

Look how many BAD posts there are. The common themes are:

- No one answers the phone when I call
- There is no "live" chat which works
- They are NOT shipping same day
- Their orders are taking weeks to get to the customers

I am not making this up, read their forums. The proof is in the pudding.

[Cloud]

Originally posted by tb2007
come on theres going to be a few bad complaints for any company. xoxide is really good and i have order from them a whole bunch and never had trouble with them.


No offense dude, but you cannot even spell....

"xoxide is really good and i have order from them a whole bunch "

Did you order, or did your mommy order. Try out FrozenCPU or PCMods for products like this and find out what a real good experience is like.

[Rynthar]

Yeah, some people rate Xoxide badly, others rate us good. Just like how some like this forum and some don't. Its simple as that, argument over

[Porsche911]

I have been visiting Designtechnica for over a year but have never posted before. Let me say that I love this site and how the message boards are very friendly.

I personally think that a reseller ratings forum is a great idea. I would love to hear consumer experiences before I spend my well earned money. This particular thread has caught my attention. I am not a hardcore computer modder and I really do not follow the scene.

From what I am watching in here, the company Xoxide is in my opinion making themselves look even worse by sending people over to flame in here. If they were big, why would they care about a site like Designtechnica which doesn't even cover computer mods??:confused:

I also saw ChrisXoxide's (I assume the owner) original post, and I can tell you that I am not impressed. I do not care what kind of advertising deals or business you do with people. YOU DO NOT POST YOUR CONVERSATION WITH THEM PUBLICLY. I am a VP of finance for a large insurance company and I can tell you that this Chris guy is anything BUT professional.

Why would anyone buy a product from a company that has service like Xoxide?? To save a few bucks? That is the dumbest thing I have EVER heard. Losing money, or not getting your product when promised is not worth a couple dollars. We are talking about stupid computer cases, not a stereo system. Buy from Amazon, Buy,com, Directron all companies that are well known.

If Xoxide is smart, they will ask their people not to post in here anymore to prevent further damage. Keep up the good work Designtechnica and PLEASE always stay unbiased. We love you guys!

[Benn7216]

hhhhhhhhh

[RageSlave]

Xoxide.com has decided to instate a new way to reward our many faithful customers. As many of you know, www.ResellerRatings.com is a great place to find and compare online stores. In an attempt to inspire more people to go rate Xoxide, as of March 27th, anyone who rates Xoxide on ResellerRatings.com will be given a coupon for a FREE cold cathode (either a bubble cold cathode OR a regular cold cathode, your choice of color) that can be used in your next order with us. Upon rating Xoxide.com on ResellerRatings.com, you must e-mail Contests@xoxide.com with the subject header "RR Cold Cathode". Inside that e-mail, please include the order # you used when rating Xoxide.com along with pasting your comment and username into the e-mail. Upon receiving the e-mail, within 24-48 hours you will be e-mailed back a coupon code (similar to a Gift Certificate code) that you can enter to redeem your free cold cathode. To do so, you must add your cold cathode into your shopping cart first, and after the code is entered the price for the cold cathode will be deducted.

T
I wonder why some people might rate them better then they might otherwise. HMMMM.......

Read about it here (http://www.xoxideforums.com/showthread.php?threadid=4937)


Seems fair enough?

[Benn7216]

hhhhhhhhhhhhhh

[Cloud]

Originally posted by RageSlave


T
I wonder why some people might rate them better then they might otherwise. HMMMM.......

Read about it here (http://www.xoxideforums.com/showthread.php?threadid=4937)


Seems fair enough?

OMFG go find Rage Slave, proof that Xoxide is PAYING people to post good comments on Reseller Ratings....what a complete freaking sham they are. Now I am wondering about other companies....do they do that as well??

God, stay the hell away from Xoxide if you have any normalcy.

[Benn7216]

hhhhhhhhhhhhhh

[RageSlave]

I am not posting anything here that you could not find on their web site. Draw your own conclusions. I am intitled to mine opinions also. I don't know any of these people , but they are having some problems and it would behoove them to deal with them. Simply stated that I will solve your problem if you email me is not a fix for some poor guy sitting at home waiting for his product! People are still complaining. If someone actually solved whatever problem there is it might die down to a dull roar on the forums over there and things might return to normal. I have never personally had any dealings with Xoxide. I never will either with the behavour of all the sudden influx of new defending users today. Bad move by someone to mention the posts here. Unprofessional to say the least.

[Cloud]

Originally posted by Benn7216
They made them send an email to make sure they really posted.

Also look at there rating before the contest.


Was their rating good or bad before the contest? Why did they have to confirm this through e-mail? Way to evil if you ask me. What are your experiences with them Benn7216?

[Fighten Phil]

I've had nothing but great experiences with Xoxide, 6 purchases all great... It looks to me like this is seeded because of a personal issue, espicially since I just read a long response right here on this thread by Chris (the owner of Xoxide) defending his position and now that response is deleted...... Don't be afraid to shop with Xoxide

Oh, and one more thing I find funny..... You went into their CUSTOMER SERVICE folder to get excerpts of people with order problems. That's like going to a hospital to do a study on a countries health, of course everyones going to be sick.

I forget who put a link to the customer service thread, but that doesn't proove anything. It is there to report problems........

Oh, and that reseller ratings contest doesnt ask for a good rating, just for ratings period. Why would they do that? Probably because there are many statisfied customers and it is a fact that angry customers are going to rate and vent more then a happy customer.

There isNothing 'impolite' in this post mods, so please don't remove it.

[Ioman]

Originally posted by Fighten Phil
I've had nothing but great experiences with Xoxide, 6 purchases all great... It looks to me like this is seeded because of a personal issue, espicially since I just read a long response right here on this thread by Chris (the owner of Xoxide) defending his position and now that response is deleted...... Don't be afraid to shop with Xoxide

Oh, and one more thing I find funny..... You went into their CUSTOMER SERVICE folder to get excerpts of people with order problems. That's like going to a hospital to do a study on a countries health, of course everyones going to be sick.

I forget who put a link to the customer service thread, but that doesn't proove anything. It is there to report problems........

Oh, and that reseller ratings contest doesnt ask for a good rating, just for ratings period. Why would they do that? Probably because there are many statisfied customers and it is a fact that angry customers are going to rate and vent more then a happy customer.

There isNothing 'impolite' in this post mods, so please don't remove it.

For all you reading this thread, Fighten Phil is actually Chris from Xoxide posting under a different name. Their IP addresses and registration match. So do not think these are all "happy customers" it is just Chris trying to make their company look good.

Chris, please head this advice. If you want your company to look good, stop flaming in here and just ignore this whole thread.

Thanks

(sorry for accidently messing up your post Cloud, I hit edit instead of quote.)

[Benn7216]

hhhhhhhhhhhh

[RageSlave]

here's the skinny of the situation Bizrate (http://www.bizrate.com/ratings_guide/cust_reviews__mid--31771,de_id--380.html) From 13% to 24% negative in the last week. Still other companies do not go down to 13% negative feedback. FACT

resellerrattings (http://www.resellerratings.com/seller_rating_history.pl?id=2254) Ratings seem to have gone up since October when the Free products were offered for a rating there. FACT
Funny how the bizrate has gone down since there is no mention of free stuff for posting there, I naturally assume that there is a direct connecton. Seems alittle askew to me. I mean what are the random chances of that happening? Makes you think is all.
Noone is accusing Xoxide of wrong doing. As a matter of fact, this chris person is the one on the defensive and posting derogitory information. We are simply reporting our findings from public sources.
I am glad that certain people find Xoxide a good place to do business with. It should be that way. However, the fact remains that there are issues in customer service to be resolved, and I wish him luck in his endevours.


Rage.

[juniormints]

Lemme guess.. Xoxide is giving everyone a free 6" Bubble CCFL kit for every flaming post they make here at DT. It's pretty ridiculous that a business has to bribe their customers with free items to rate them, flame in other forums, or even to come back to Xoxide.. Honestly, Xoxide can xxxx xxxxxxxxxxxxxxx Everything about them sucks.. Their customer service, their prices, their phone support, their store layout, their gay X-hour, EVERYTHING.. Xoxide has created a bad name in the modding business and they are trying to do everything they can to get it back...

Hell, before you know it, you will get a free 6" Bubble CCFL kit for just viewing their store.. You don't even have to register =)

Please do not use language like that here. It will not be tolerated.

[C-M]

I believe xoxide has alot of nerve and confiedence. To have an open forum where valid complaints can be presented and observed by all is fairly bold, especially considering the vast majority of online sellers do not have such places.
As for the RR cathode coupon or whatever, does that quoted text say what the rating has to be? It appears the coupon will still be awarded even if it is a negative rating. This bizrate thing, I cannot see how this is valid, as I had not previously heard of this site, and upon clicking the presented link and typing in www.bizrate.com in my address bar, nothing is happening. I will assess them at a later point, but I believe reseller ratigns to be the dominant online ratings site. Their ratings were high prior to the contest, I just believe that the coupon prize encouraged lazy, yet satisfied, customers to post on RR.
Edit: Bizrate now appears to be working, but my opinion on the higher reliablity of RR remains.

[Fighten Phil]

Isn't that last post a little derogatory? LOL, and it's obvious you are from DT (not last post, two post ago which was kindly edited by the mods instead of being deleted like mine was origanly :-)

[RageSlave]

Originally posted by Fighten Phil
Isn't that last post a little derogatory? LOL, and it's obvious you are from DT (not last post, two post ago which was kindly edited by the mods instead of being deleted like mine was origanly :-)

It's getting old Phil. Let it be.

[cps]

Ioman,
I was on Xoxide chat, and came across a link to this forum after reading; I felt that a response was needed.

You have been informed correctly, as to delays and lack of customer support at Xoxide. I have only been purchasing from them since December, but some of what you reported, I have experienced. But, I also must say that it has improved dramatically over the last 30 days. I believe they hired an additional customer service person. I have received everything I have ordered.

As far as “Reseller Ratings”, if the giveaways were so powerful a tool, as to sway the honesty of the posts, why have they had so many lukewarm ratings? XtremeGear.com” offers a $10 coupon for a “Reseller Ratings” post. Any post, as long as it’s for them. It’s not an un-common practice.

As you may or not be aware, on Sunday evening there is a special item(s) offered on Xoxide. It’s referred to as “X-hour”. I have purchased many items at ridiculous prices.
It more than makes up for a few days in delayed shipping or a couple of busy signals.

Most of the children complaining are in fact just that, children. I read the posts and most of the more “vocal” complainers are usually pre-teens. Don’t get me wrong, some of them possess case-modification skill levels, I’ll never achieve. Patience may not as important to them as receiving that “last important component”. Take it with a grain of salt.
I am curious, however, your watch-dog like guarding of Xoxide, seem to be of an almost personnel nature? Do you know/ dislike someone over at Xoxide. Scorned lover, perchance? (Just kiddin’)

[andyb]

The contest is new, and they used to be in the top 10, so it isnt making a huge impact. Also, people do not need to post a positive comment, they can say they had a bad experience with xoxide and get the cathodes

[RageSlave]

The object of this forum is to report on bad experiences with Customer service. Caveat Emptor as it were. Sysfx and Best buy did not come here posting to defend themselves. Why is Xoxide so whiny about another site and their opinions? I have seen and heard the story about business dealings between these two, but There are alot of complaints about Xoxide, and The new customer with no experience might need another point of view to make up their own mind. Pity, but X looks worse and worse as they continue complaining. Too bad.

I am glad that you seem to be on such a good reporte with them. They could not be all bad and be successful, but they are a dot com after all. Noone has accused them of doing anything wrong. Pointing out peoples weaknesses is not accusation. Even Enron made some mistakes.

[RageSlave]

Originally posted by cps

I am curious, however, your watch-dog like guarding of Xoxide, seem to be of an almost personnel nature? Do you know/ dislike someone over at Xoxide. Scorned lover, perchance? (Just kiddin’)

Now that is funny :D

[RageSlave]

Originally posted by Benn7216
People are often unreasonable, illogical, and self-centered; Forgive them anyway. If you are kind, people may accuse you of selfish, ulterior motives; Be kind anyway. If you are successful you will win some false friends and true enemies; Succeed anyway. If you are honest and frank, people may cheat you; Be honest and frank anyway. What you spend years building, someone could destroy overnight; Build anyway. If you find serenity and happiness, they may be jealous; Be happy anyway. The good you do today, people will often forget tomorrow; Do good anyway. Give the world the best you have, and it may never be enough; Give the world the best you've got anyway You see, in the final analysis, it is between you and God; It was never between you and them anyway.
--Mother Teresa

You are not saying that Mother Teresa was on the staff at Xoxide are you? ROFLMAO

[Dr Pepper]

I love pretty women with big hooters.. Do they give those away at Xoxide?

[BigFloppyLlama]

They do have a "hot babes" thread:D
http://www.xoxideforums.com/showthread.php?s=&threadid=4289

[Rep]

BECAUSE IT IS CUSTOMER SUPPORT. Who the hell goes and to customer support and say Great shipping? no one, because it isn't a problem. Where else can you find $1 fans, that are 90% off normal price? I order Sunday night ALL the time, and ALWAYS get my item on Tuesday around 12:00 Noon. Is that not fast enough for you? If you put forums up on Newegg, The site will be lagged due to the number of posts due to problems. Try asking a Newegg customer service rep, and their phones are off the hook during all of their business hours. Xoxide helps all their customers who ask for support in their forums, and fixes them. I call newegg to try and fix an error, and I won't get help for a week. They are great when they don't make errors, but they do make errors, and their customer service is horrendous. Next time, don't go in a hospital looking for injured people. You will find them!

[Rep]

Originally posted by RageSlave


T
I wonder why some people might rate them better then they might otherwise. HMMMM.......

Read about it here (http://www.xoxideforums.com/showthread.php?threadid=4937)


Seems fair enough?

Dude. People wrote pisspoor ratings for Xoxide and they got their free cathodes. Not only did they get their cathdoes, but they were contacted to fix the problems personally. If that isnt' service, what is?

[Cloud]

Originally posted by Rep
BECAUSE IT IS CUSTOMER SUPPORT. Who the hell goes and to customer support and say Great shipping? no one, because it isn't a problem. Where else can you find $1 fans, that are 90% off normal price? I order Sunday night ALL the time, and ALWAYS get my item on Tuesday around 12:00 Noon. Is that not fast enough for you? If you put forums up on Newegg, The site will be lagged due to the number of posts due to problems. Try asking a Newegg customer service rep, and their phones are off the hook during all of their business hours. Xoxide helps all their customers who ask for support in their forums, and fixes them. I call newegg to try and fix an error, and I won't get help for a week. They are great when they don't make errors, but they do make errors, and their customer service is horrendous. Next time, don't go in a hospital looking for injured people. You will find them!

Rep, first of all you are an idtiot. And secondly you are the same person using two registered names with the same IP address. You are not fooling anyone "Chris" we all know it is you. Also, you used that Hospital bit in an earlier post under a different name so that is also how we know.

Why don't you get a little productive with that energy and help the Xoxide guys take care of their customers. Maybe buy them another answering machine so theirs is not always full. I think it's about time to upgrade their "Conair" answering system. You can also help them pack their boxes so they get their orders out on time. LOL

oooooh go case modders!! Get some "Bawls" bottled water!! LOL ahahha

[Rep]

No foul Language!

[Rep]

Ditto!

[Cloud]

Originally posted by Rep
Dude? Are you axxxxxxidiot? You must not have checked my IP very carefully, or you would realize i have one registered nick, THIS ONE. MORON.

And I'd say ordering Sunday night at 9:30 and recieving on Tuesday, less than 2 day shipping isxxxxxx amazing for 4 dollar shipping, so shut the hell up until you know what the xxxx you are talking about.

haha Rep=Rep for Xoxide. Do you work there? Listen even as you are defending YOURSELF you are posting how great Xoxide is. Are you on their payroll? LOL

Rep you are an idiot, and you are making both yourself AND Xoxide look bad. You are swearing, using bad spelling and looking like an xxxx. Do you represent the rest of Xoxide's staff as well!? You are trying to rip on Ioman who could most likely care less because he hasn't posted in here except for his original post.

I can tell you that we would like to encourage you to post here, because you are making Xoxide look like a bunch of high schoolers. I am sure ANYONE reading this thread has already been discouraged by Xoxide. Keep it up bro! :D

[Archon]

Rep, you little xxxxxxxxx Dont you have better things to do with your time than to come on this BBS and try to act important? You Xoxide zealot, you're so sad that you actually devote time to trying to protect a company. xxxxx man! thats sick!

Why dont you go get a job or get laid or something (probably since you are 12), as opposed to sittin here picking your xxx and using up all of MY bandwidth on this fine bbs. Quite frankly I am amazed that DT hasnt banned you yet. If this was my BBS, I would have banned you, your IP and hell, your ISP.

As for the whole lot of you, I've got this to say...

I have never ordered from Xoxide (frankly your prices are too high for me), and I therefore have no opinion against or for your customer service.

But to friggin come onto another BBS and start arguments is a no in my book. (and I have a mighty small book).

Now, for this conversation to have been kept between DT people is fine, I think.

But the first thing which pissed me off, is this Ryanthor (or whatever) character who has the nerve to actually come on and insult the fact that we are discussing Xoxide. You communist xxxxxxxx, we can discuss what we want, where we want. It does not be addressed to you. As for banning IPs, I say ban you all, you've got a lot of nerve to come here just to argue FOR yourselves. This is supposed to be a Customer-Driven Discussion.

Also, this forum is meant to post experiences with a company, not personal opinion. Remember that.

There will be no more posting of names, numbers, etc... pertinent to your company. Link to Xoxide, yes, fine, but DO NOT "advertise" your company's numbers (I dont care if its a number for getting free cookies), outside of your website.

and btw, Im not sure which side of the argument did it, but using "hah! you spelled that word wrong" as an insult is very gay. I seem to recall using that one back in 2nd grade.

As for Xoxide, I can understand you wanting to get people to post on ResellerRatings about you, but giving them items to do so is a big no-no. Thats bribery and bad-practice. I will be telling ResellerRatings about it as well. (Yes, you never specify that they must post POSITIVE comments, but it is implied).

With that said, I still have nothing against Xoxide, as I am sure there are more happy people than angry people, but alas, so is the way with retail.

Now then, I think this thread should be locked, because it has gotten WAY off subject. (and quite frankly, is very gay).

[Rep]

No I don't work for Xoxide... Moron. If you had any brains, you would realize that my IP is not from Pennsylvania, and Xoxide is in pennsylvania. I didn't star this arguement, your incorrect thread started by a mod here started it. Enjoy your 500 user forums. I didn't realize how ****ty these forums were before when i first saw t his thread. now i realize, its not worth arguing here. No one even checks this thread,e xcept for like 50 ppl! LMAO! You aren't discouraging anyone from not buying from Xoxide. Xoxide probably has more hits in one day, than you do in a whole . LMAO

[Archon]

Rep, this thread isnt meant to completly destroy Xoxide and bring around the coming of armageddon. Its a friggind discussion about companies. You would note that before you xxxxxxxxxxxx got here, there was actually a conversation involving some Pros and some Cons. Having you idiots all come here has definitly negated any likelyhood that I would have ever shopped at Xoxide.

[WillHutch]

I came here, and read the 12 pages of complete bull**** surrounding this argument today, only to come to the conclusion that the people/person who started this thread against xoxide obviously have an extremely bias opinion *cough*advertising*cough* that they are neglecting to mention.

On the whole, this thead, and the arguments made in it are an absolute joke. How can you possibly go to a Customer Service forum, and NOT expect to find problem orders? How can you say Xoxide is giving their customers free stuff to rate them well, when the customers can actually post an AWFUL rating, and still get their free CCFL's? Like I said before, get the facts right and then make your arguments. :rolleyes:

By the way, If this gets edited, I won't be surprised. :rolleyes:

[Archon]

would you people stfu already, this thread is old news, go somewhere else.

[monkeyreview]

WillHutch, something about your particular post interested me. Perhaps it had something to do with YOUR extremelly accurate insight into the whole situation. I highly doubt you're simply an average user. Furthermore, the particular comment of interest is this one:


I came here, and read the 12 pages of complete bull**** surrounding this argument today, only to come to the conclusion that the people/person who started this thread against xoxide obviously have an extremely bias opinion *cough*advertising*cough* that they are neglecting to mention.


I'll point it out cleary, XOXIDE not only screwed bizzbum, they also screwed my site. But, i suppose thats okay, right? As i've heard Chris does 200+ sales a day, so screw everyone he can, right?

I suppose I’m somewhat lost, are you trying to say, that it’s okay to screw advertisers, but not customers? Does one wipe out the other? Personally, I think it offers us a good glimpse of the integrity, or lack of, within the company at hand.

[CiKoTiC]

From the Techwarelabs Forums:

"I ordered a case from them. They advertised it was in stock. They didn't have it and said it would be weeks or months before they would have it. They put a hold on $232.00 from my checking account.

I tried to cancel the order and they refused. After 3 days of phone calls and emails. They agreed to cancel the order and lift the hold from my account.

I found out today that they canceled the order and went ahead and posted a debit to my checking account for $232.00. I can't contact them via telephone or email now.

Stay away from these crooks!!!"

-CiKoTiC


I am the person quoted in the originating post of this thread and I would like to clarify one thing, Xoxide did refund my money and for that I'm grateful.

However, the trouble I had to go through to get the refund I am no so grateful for. To Chris/Rep/Phil (whatever you call yourself) and to Will, I have this to say.... You only brought this upon yourselves.

People are more forgiving than you give them credit for. If you don't have a product in stock then simply say so BEFORE they order it. When they don't recieve it in the time specified by you is when they become angry. And to make thing worse, they are not informed there is a delay in the order. It's only after they don't receive any response, order confirmation, or shipping information in the "usually ships in 2-3 days" advertised do they TRY to contact you to get an answer. Having an answering machine that don't work for your customer service is not a good way to take care of the customer and only escalates the problem.

You might be surprised at the at the positive response you might get if Xoxide were a little more forthcoming with the availability of the products that are offered. By not being up front with the customer you only perpetrate a feeling of mistrust so therefore Xoxide only brings the negative feedback on sites like this upon themselves.

A simple solution would be to take the criticism and turn it into something positive. Your customers ARE telling you something. You only have to get past the negative and fix the problem. For starters, get rid of that useless answering machine. It only pisses people off. Get a system that AT LEAST will have the customer put on hold and eventually get a live person to talk to. Secondly, don't say you have something in stock when you KNOW you don't. Be upfront about it. If there are alternate methods of getting product to a customer, then also be upfront with that info too (as with the Thermaltake Xaser III case). And finally, keep the customer informed at every step in the process.

As I stated before, people are more understanding if you just keep them informed. By ignoring them, you only bring bad things upon yourself. After all, it is THEIR money they are spending and people tend to get very grumpy when they don't know where it's going.

/rant over. Good luck Xoxide. :rolleyes:

[Cloud]

Just wanted to point this out: http://forum.monkeyreview.com/viewtopic.php?p=2654#2654

Looks like the folks over there are upset too. Sheesh way to go Xoxide...:rolleyes:

Politics suck, and it sucks even more when customers are involved.

[S T]

would you people stfu already, this thread is old news, go somewhere else.
well, thats possibaly the stupidest thing i've ever heard said, did people from Xoxide start the thread, I think not. you don't ahve to look at it, another ignoart post *sigh*

I'll point it out cleary, XOXIDE not only screwed bizzbum, they also screwed my site. But, i suppose thats okay, right? As i've heard Chris does 200+ sales a day, so screw everyone he can, right?
Xoxide does extremly well, now, how did he screw over your sight, you were getting paid as an advertiser, correct? Someone, riglthfully decided that you're website doesn't get enough hits every day, nor brought in enough orders for him to bring in money that he was spending on you!
be grateful for the money he already gave you.

Now, while Xoxide may be lacking, they really don't have that many troubled ordeers, I've ordered from them, shipped same day. I'm sure some people have problems, of course, when you have a problem on the forum w/ osmeone, you ban them, i've already seen a few bans in this thread for exprressing there opinion, while they may be attacking you're forum(I onestly don't know what there is to attack about it, i mean, really) but you are attacking Xoxide, and more specifially XOXIDES EMPLOYE'S, attacking the owner is one thing, but attacking the employees?
most of them come into work 9-5, and i'm srue some spend alot of time on the forum taking care of tech support. Was this thread started as a personal attack, or to help buyers be warry:
and Ioman, have you ever ordered from Xoxide, its quite stupid comparing Xoxide to other companies when you have NO PERSONAL EXPERIENCE. Xoxide is up to what 24000 orders, and tehre's 666 threads in customer support, now, {were gunna use 566 to acoutn for double threading and non customer support questions) 566/24000=23%
so about 23% of the orders have had problems, thats high, athough some people post after only a day that there order has shipped out, really, its not that high.. now, microsoft, I've had so many problems w/ microsfot, now IMO its fine for acompany xoxide's size to have ABOUT the same error rate as M$..

[senoryoshio]

Now why would I, or anyone else here ban you for that? Sounds like you've got some facts to back up your commentary, and you didn't resort to cursing in order *emphasize* your points. You're entitled to your opinion like everyone, but unlike others (even some DT guys)you have presented yourself with an adequate level of maturity. I appreciate that--feel free to stick around if you would like to. We've got other topics here you might be interested in.

[S T]

cursing as emphazation, is that why they use it?
lol, it makes you look stupid :)
I'll browse a round a bit I suppose

[CiKoTiC]

The fact that a company gets this much attention to poor service speaks volumes about them.

Xoxide's problems are easily fixed. They only need to address them and stop trying to put the blame on the customer or forum that addresses their shortcomings.

[Archon]

Ioman said I could curse! *cries*

You'll get over it!

[Cloud]

Originally posted by S T


and Ioman, have you ever ordered from Xoxide, its quite stupid comparing Xoxide to other companies when you have NO PERSONAL EXPERIENCE.


hmm not sure why you are attacking Ioman. If you read his posts, he just posted what he found on other sites and through the BBB. He didn't make any personal remarkes towards Xoxide in anyway.....

And who says he has never purchased anything from Xoxide!? Just because he did not mention it, doesn't mean he hasn't.

Your opinions are always welcomed here, just calm down and stop the personal attacks towards non offending people.

And BTW, welcome to Designtechnica! :)

[Cloud]

Also this thread is getting OLD fast. Xoxide may be a good company but after reading EVERYTHING in here from both sides. I will not risk my money with them when I can go elsewhere.

It would be nice if people would stop flaming each other in here. And why do I get a stupid e-mail when someone replies!!?? It keeps making me come back here. I have posted more today than any other day here EVER! LMAO:D

[S T]

Originally posted by Cloud



hmm not sure why you are attacking Ioman. If you read his posts, he just posted what he found on other sites and through the BBB. He didn't make any personal remarkes towards Xoxide in anyway.....


And BTW, welcome to Designtechnica! :)

Well, by quoting other peoples threads and starting the thread, he ovioulsy thinks there's a problem from Xoxide, but i'm just wondering if he's ever ordered, did i judge you're forums before i came to them: NO! I didn't, so i thik its unfair for Ioman to do the same, its not really a personal attack either, i guess when i was typing a got a little upset....

Thank you!

[CiKoTiC]

Originally posted by S T


Well, by quoting other peoples threads and starting the thread, he ovioulsy thinks there's a problem from Xoxide, but i'm just wondering if he's ever ordered, did i judge you're forums before i came to them: NO! I didn't, so i thik its unfair for Ioman to do the same, its not really a personal attack either, i guess when i was typing a got a little upset....

Thank you!

What does it matter if he's ever ordered from them? The only thing he did was report it. Do you kill the messenger because he delivers the message? I don't think so....

If you want to attack someone, then attack me. I clearly stated previously I was the person loman quoted. I've got the facts to support my claims. Do you have the facts to support yours?

[senoryoshio]

Originally posted by S T
cursing as emphazation, is that why they use it?
lol, it makes you look stupid :)
I'll browse a round a bit I suppose

Glad we're on the same page, I think.

[S T]

whoa, wh'd you delete my post?

I thought i delted the end part, that was supposed to be a "real" personal attack, before i posted it(an example of one, anyways)

Your posts are still intact. Thanx for not cussing

[S T]

oh well, i mussta closed the window or something then, cause i had a long one going, too bad :)
i'll have to remember what i put, sorry :)

[Jack.]

My Experience: I ordered my slk900 heatsink from xoxide. The shipping was promt and nothing was damaged. I open the box and to my surprise there is no fan. When I had ordered the heatsink it said it came with a fan and that's mainly the reason I ordered. Very dissatisfied. When I checked their site, they had the fan information erased. So I happened to be one of the few that were misled or whatever. Immediately posted in the customer support the way I was supposed to: Order number/problem. Got a private message within 3 hours and he addressed the problem saying that it was a mistake and the info for the fan had been coppied right from the manufacturers website.

Still being dissatisfied, I asked for some compensation for the fact that i should have received a fan but didn't. He talked it over with his boss and awarded me 20% from my original purchase. This happened in the period of 1 day. He did say, however, that he would appreciate if I would post at RR and explain the customer service aspect. To tell you the truth, I had no idea that RR ever existed and I find that leading people to a rating site by whatever means is acceptable due to the fact that many places don't get the credit they deserve. In most cases people that are angry with a mistake in shipping or availability will do whatever it takes for it to be known. The person will end up searching high and low for a way to exploit this, which is the reason you find a substancial amount of hate posts in customer service or any reseller rating site. What does this mean?

Silence is golden. People get their stuff (majority do) and they accept it and move on about their happy modding life. Encouraging people to rate them is a good business technique and make their credibility accurate. I surely told the truth when i rated them and said that a mistake had ocurred and was fixed. Arguing that xoxide isn't flawless and lack of flaw is not acceptable is very stupid. Where this forum went wrong is that it was based solely upon personal business relation, rumors and gossup, which led to personal conversations and business bashing, where this forum was used as the conduit to exploit a bunch of BS. Everything turned hypocritical and immature on your part by saying that xoxide had no right to display their justification. Don't buy from Xoxide for whatever reason but surely don't allow only this forum to sway your judgement. That is all I have to say, thank you.

[Archon]

*claps*

as I said, I have no problem (had no problem) with Xoxide until they started coming here and made a mess of things

[Porsche911]

Originally posted by Archon
*claps*

as I said, I have no problem (had no problem) with Xoxide until they started coming here and made a mess of things

I agree. I did not even know who Xoxide is, now I will never spend my money with them. Regardless of whether they are a good company or not, the fact that the owner and his friends posted in here in an attempt to flame one another reflects poorly on them. There are too many other computer stores out there so this is not a big loss.

[Cloud]

Word. Go buy from Extreme Alterations instead. DT is promoting them hard so they must be a pretty good company. I have heard good things about them so far....saw them being promoted at Ratemypc.net and virtual-hideout.

[RageSlave]

well there are other site's with similar threads like this one.
Anandtech (http://subscriber.anandtech.com/searchresults.cfm?requesttimeout=500) being one of them and [H]ardocp (http://hardforum.com/showthread.php?s=&threadid=600368&highlight=Xoxide) which states that one buyer felt pressured to give a ratings review. Sentiments are generally that Xoxide has been a good company all along, but somehow things are askew lately. This has been confirmed by Xoxide themselves here last week, and they are apparently attempting to fix whatever is wrong. Personally I would not buy into the fact that if the owner gives out his IM handle and cel phone # on the internet, that he runs a very secure setup to begin with. Actions taken by Xoxide last week, show they're level of maturity and defensive posturing in regards to their reputation. Unfortunately, this is indicitive of companies that are in dire straights. Enron, O.J. and webvan all had the same stances. Funny how O.J. was the only one to make it back. ? anyway, [X] seems to think they will get back on track and I wish them luck. Their business model seems lacking though.

[RageSlave]

Well I guess that the gang over at Xoxide decided to do away with the CS forum. See Thread (http://www.xoxideforums.com/announcement.php?forumid=41&announcementid=34)
Bummer that is. I guess they can disavow any knowledge of those actions now. Too bad they didn't keep it as the improvements would have shown over time. Makes em look hella guilty really. I hope things go better in the future.

[Cloud]

Originally posted by RageSlave
Well I guess that the gang over at Xoxide decided to do away with the CS forum. See Thread (http://www.xoxideforums.com/announcement.php?forumid=41&announcementid=34)
Bummer that is. I guess they can disavow any knowledge of those actions now. Too bad they didn't keep it as the improvements would have shown over time. Makes em look hella guilty really. I hope things go better in the future.

ahaha looks like they finally got the picture. Xoxide is a washed up n00b computer parts company. Man they are getting a bad rep all over the net.

Stay the hell away from them and their Zealots. BTW, any store with a forum is run my kids, you can bet the bank onthat one.

[brianj]

Originally posted by Ioman


You are SOOO right about them. Stick to reputable sites like Bizrate. Reseller Ratings is a REAL joke. With Bizrate, companies have to PAY to be on there so only the most reputable sites that can afford it go there.



Hmmm...gotta disagree on this one. Just because you pay to be listed doesn't neccessarily mean you offer better service. It just means you have more money to spend in marketing(?) than your competition.

[brianj]

Originally posted by Cloud
BTW, any store with a forum is run my kids, you can bet the bank onthat one.

......and I'm not a kid :D

[Ioman]

Originally posted by brianj


Hmmm...gotta disagree on this one. Just because you pay to be listed doesn't neccessarily mean you offer better service. It just means you have more money to spend in marketing(?) than your competition.

It doesn't mean you are a better service, but it also confirms that you are not a fly by night operation.

On another note, I noticed that Xoxide is giving away a computer system for those who post a positive score on reseller ratings. You automatically get entered into their contest.

Isn't misleading the consumer who thinks Xoxide is a good company based on real experiences and not made-up posts motivated by a contest!?

[brianj]

Originally posted by Ioman


It doesn't mean you are a better service, but it also confirms that you are not a fly by night operation.

On another note, I noticed that Xoxide is giving away a computer system for those who post a positive score on reseller ratings. You automatically get entered into their contest.

Isn't misleading the consumer who thinks Xoxide is a good company based on real experiences and not made-up posts motivated by a contest!?

Now THAT I agree with...tooottallly unprofessional fishing for positive experiences. I'm practically embarrased for them. The fact of the matter is (going into the 'too busy now..can't keep up with orders thing') if they are swamped with orders, then they need to do whatever possible to ensure that the customer's buying experience is not being compromised. Getting too much business certainly is not a reason to drop customer service below par. Sad, I used to hear alot of good things about them, although I never purchased from them before.

[xoxidesucks]

I ordered a bunch of fans from xoxide. This is not cool. All 6 of my Orange UV fans are in boxes that clearly say UNINCOM, but the fans are made by some no name cheap wholesale manufacturer called XINRUILIAN>>> Upon further investigation I can find no reviews or real hard info on any of these fans anywhere. I checked the Green UV fan I ordered from them...same thing. OMFG! The box says GALAXY, but the fans are made by some other company called CREAIR!!!! WTF! Now I'm pissed. I'm paying $4.00 for fans that probably aren't even worth $0.50. This is false advertisement...can you say "bait and switch". Hey Xoxide what is going on here? Why aren't your ads more descriptive and why are you selling fans that aren't even up to par?

If anyone has any other stories like this to share about Xoxide just email me liaisonextreme@comcast.net

This is a bunch of nonsense. I have had nothing but problems with these guys and they seem to mess up every single order I ever do with them and I get no reply emails and getting someone on the phone is immpossible. BEWARE!

If you order stuff from Xoxide be prepared to wait forever to recieve it or if you have any issues be prepared to wait forever to get any response. This can be confirmed by many people. Also if ordering anything like an Xoxide case it will more than likely have a HUGE "XOXIDE" logo stamped permanently into the metal. They dont tell you this in the descriptions. You wont find out until you recieve it after you wait forever. Why is Xoxide stamping these cases anyway? Why would anyone want your company logo on thier personal property? If you are going to stamp your logo all over it don't you think you should offer a bigger discount since you really only buy them wholesale resell them for marked up prices and we are advertising for you for free? That is bad business. Why would anyone want to advertise Xoxide when you can't even reply to emails or answer your phones? Meanwhile my credit card was charged immediately....hmm funny isn't it.

Also if ordering any fans that have no brand name label be prepared to get any number of no name discount junk fans that they choose to send in a brand name box. Do you people even look to make sure they are the right fans from the same manufacturer? The packages may say one thing, but the fans say another. Make sure to check them when you recieve them people. Best bet is to do businss with another company until they get it together and start putting better descriptions in their website. Also I notice when they have items out of stock they will charge your credit card, but wont tell you they are out of stock until AFTER they have your money. That disgusts me.

Hey I am still waiting for my email reply. Sent 3 so far and still nothing. Tried calling 25 times (I counted) in the past 4 days and no answer. Still haven't recieved any UPS tracking numbers or follow ups on my order either.

I'm done ordering from Xoxide.com If anyone wants to know Xoxide.com is run by a bunch of kids in PA. They used to run this site out of a basement. Now they have a warehouse with a bunch a teenagers running the show. Hey guys word to the wise...hire some real workers and stop wasting money on game servers and forums and spend it on customer service.

I mean seriously, why are they sending me fans with name brand munufacturers names on the boxes with no name brand fans in them? Thats false advertisement. I dont even know if these fans are any good or not, not only that but when I try to email them I get no replies and when I try to call the phone is either busy or an answering machine says noone is available and the mailbox is full. This is ot the first time I have had problems with them. They once sold me a 60mm to 92mm fan adapter. I went to pick it up and when I got home and open the box it was a 60mm to 80mm adapter and the wrong color from the one on the site. So I called and said why did you switch it and they said they didnt have the one I wanted in stcok and they wouldnt be carrying them anymore. Gee way to go guys charge my credit card but dont give me what I ordered.

You can read my thread at http://www.xoxideforums.com/showthread.php?p=302562
Hopefully before those scumbags delete it.

I am starting a website called WWW.XOXIDESUCKS.COM if anyone has a story to hsare with me or would like to help with the site please contact me. liaisonextreme@comcast.net

These morons are gonna learn the hard way.

[Blazin_Trav]

I have been a loyal Xoxide member and buyer for over 2 years. You guys are just jackasses. Email them and I get a response, not by phone. The one time I got someone on the phone they were totally nice. It takes 2 days to receive a product. Seriously you guys are retarded, this is just a blatent lie. Ok?

BT.

[xoxidesucks]

Thios is not a lie and I can prove it by posting my order number and credit card reciepts. You are the one lying and you are also an Xoxide forum member. I hope the Admin here deletes your post and bans your IP. My concern here is valid. I have been waiting now for over a week and still have not recieved my order or any emails back. I have also contacted chris@xoxide.com and no answer. Trav I thought you were cool, but seems you are just another Xoxide fan boy. Pathetic.

[Cloud]

Wow this thread is ressurected from the dead. I still think Xoxide sucks, but I havent heard much about them lately anyways.

[xoxidesucks]

Well the thread is back and thank god. I found it by googling "xoxide sucks" just to see what came up and boy oh boy to my suprise we have some interesting things. You may read my posts on xoxide.com. You may find my story of dealing with xoxide very entertaining.

http://www.xoxideforums.com/showthread.php?p=302575

[Ioman]

Originally posted by xoxidesucks
Well the thread is back and thank god. I found it by googling "xoxide sucks" just to see what came up and boy oh boy to my suprise we have some interesting things. You may read my posts on xoxide.com. You may find my story of dealing with xoxide very entertaining.

http://www.xoxideforums.com/showthread.php?p=302575

They will probably delete your threads, thats what they normally do.:mad:

[techfreak]

Screw em, its not like Xoxide makes anything original, they rebrand other stuff and sell it. Go to Directron or Newegg and buy the original anyways...

[xoxidesucks]

Funny I still havent recieved a reply email. These people suck. I am going to call again. I'll edit and tell you what happens.

Called again. Same thing. Answering machine followed by lame message. I left a nasty message. F**K Xoxide. NEVER DO BUSINESS WITH THESE PEOPLE!

[Blazin_Trav]

Originally posted by xoxidesucks
Thios is not a lie and I can prove it by posting my order number and credit card reciepts. You are the one lying and you are also an Xoxide forum member. I hope the Admin here deletes your post and bans your IP. My concern here is valid. I have been waiting now for over a week and still have not recieved my order or any emails back. I have also contacted chris@xoxide.com and no answer. Trav I thought you were cool, but seems you are just another Xoxide fan boy. Pathetic.

Yeah woops, sorry for having no problems at all. For example, a CCFL I ordered for xhour burnt out, so I shot out an email, 3 days later I got a new CCFL, free of charge. It's not my fault that you are bitter, and I believe you, but it's hard to relate when I haven't had any problems. You calling me a "fan boy" just shows your stubbornness. You need to relax and email again I guess, I don't know, since it seems to work for me. Maybe your right, maybe Xoxide is incompetent, but one things for sure I'm not buying from them anymore.

[ECA]

WOW, this is STILL a hot topic.
And to consider IF Xiode persons HAD NOT come over to contest it, it would only have been a Lame post up, with maybe 10-12 posts and debate.
Thanks Xiode and those who Love you for making this a great thread.

[Ioman]

Originally posted by Blazin_Trav
Yeah woops, sorry for having no problems at all. For example, a CCFL I ordered for xhour burnt out, so I shot out an email, 3 days later I got a new CCFL, free of charge. It's not my fault that you are bitter, and I believe you, but it's hard to relate when I haven't had any problems. You calling me a "fan boy" just shows your stubbornness. You need to relax and email again I guess, I don't know, since it seems to work for me. Maybe your right, maybe Xoxide is incompetent, but one things for sure I'm not buying from them anymore.

Glad to see you say you are not buying from them anymore! :D

[{UGC}XBOND]

These 2 kids got money handed to them at the age of 16,they are spoiled i know i worked for them, they fired me 2 times went on ebay and place fake bids on 4 items, never payed just play a joke, {i have proof} i was their mutt for 8 months, its very hard to get your money refunded to you, they told me not to refund money cause they will loose money but who cares about the customer right, they hire and fire people like theres no tommorrow, rma's forget it they loose half the packages or they flip a coin whos going to do the rma's, now i might get in trouble for writing this but i figure if OJ can get out of jail i guess i could as well, LISTEN HERES A TIP , SPEND THE MONEY AND GET IT FROM NEWEGG TRUST ME THEY RULEEEEEEEEEEEEE!!!!!!!!!!!!!!!!!!!!

OH ONE MORE THING, while your trying to get a refund or get your rma they are out driving their VETTES, AND VIPERS!!!!!!!!!!!!!!!!!!!!!!!

[dang]

Wow. You just resurrected an ooooold thread. Xoxide is still around?

[{UGC}XBOND]

I see alot of posts and reviews on them, reselleratings shows it, when they get a neg feedback and i read the post, i know that they never anwser the phone and they just take people left and right to do other peoples jobs plus when you go to work there they ask you what you want to do ,ok i want to be CEO there you go you are now CEO, its a joke the whole place is a joke, the shipping prices are a joke like i said spend the money on newegg its better or coolerguys.com or frozencpu they are great and they do a better job!!!!!!!!!!!!!!!!!!!

[egll2]

i dont like them in either way..so pass