Sony digital satellite/TV receiver - SAT-HD300

[Ioman]

SAT-HD300

The SAT-HD300 receiver's versatile connectivity includes not only the DVI-HDTV interface, but also HD component (Y/PB/PR) for 480i/480p/720p/1080i output and RGB video connection for 480p/720p/1080i format output for viewing video content on a wide variety of high-definition TVs and monitors.

[dang]

sleek!

[Unregistered]

Identical in looks to the HD200

[ECA]

Price range??
Is it card programmed?
How about manual input for insted of card.

[Unregistered]

Does anyone know if Sony has fixed the custom menu memory problem from the SAT-HD200 on the new SAT-HD300? The problem is that the 200 will loose the channels set in the Custom menu when the unit is turned off. Sony knows of this issue and I want to find out if it has been fixed in the new model.

[ECA]

I would contact Sony for that info, as I didnt see it listed.

[Unregistered]

I have tried contacting Sony but cannot get to the right person that knows.

[ECA]

Then keep asking for a manager/supervisor/ online TECH..
Dont do this online, do it on phone. Be a suckup, have fun, but GET the answer(if you want it). DONT listen to the person you first get, they got a book of answers and thats IT. Find someone in the know, and ask them. KEEP there name. If you get the product and it SUCKS, contact sony, tell them and he will be fired.

[Unregistered]

Originally posted by Unregistered
Does anyone know if Sony has fixed the custom menu memory problem from the SAT-HD200 on the new SAT-HD300? The problem is that the 200 will loose the channels set in the Custom menu when the unit is turned off. Sony knows of this issue and I want to find out if it has been fixed in the new model.


I just purchased the SAT-D300, when the unit is turned off the Custom Menu is not lost,

[Ioman]

Hey guys, can you all register plaese so we can chat some more?

Thanks

[gewjet]

spoke to second level escalation [james] told him how the 200 sucks and has since dec 2002 when I bought it and have called tech several times about it. now I see a 300 out and got pissed off that they would offer a new version that does not reset the custom list before addressing the problem in the ones that we already own. his answer, if you want one that does not reset go by the 300. I told him I just paid 800.00 for this piece of xxxx that does not work how about sending me a exchage 300 unit even refurbished he said no way...........sony sucks even their support. they will never see another dollar from me. hope others have better luck................

[ECA]

True story, it was my OWN family.

Mother needs a NEW remote control, so goes into Sears, and they gave her a Sony remote. Her TV being a Sylvania we try the codes and it Dont work.
I tell her I will get one that will work the next day. Well, she went to toen and went to Best Buy, and talked to a sales person and he suggested another, better, SONY remote.
I had gone to best buy also, and had compared remotes and which was best. Philips/Magnavox has a Learning remote with 6 devices at $20.
I get home and here she has TRIED the NEW Sony remote(had the same prog numbers as the earlier one) and it STILL didnt work. I pulled out the Phillips remote and looked at the Prog codes, the sony had 4, the phillips had 20. I told her the one I had would work. Punched in about 6 codes and it worked.

I think that Sony has one Hell of a markup on there products, and sale persons are told to SELL it first.

[OpStar]

actually, I think you are HALF way correct.

Margin is very important to BB, and Sony has a ton of it.

Lets just say I've seen a 2500 tv that made us more than 25% profit.

Newayz, while employee's are told to OFFER the product with the most margin, it is usually on things such as cables and main product, not remotes.

There wouldn't be enough margin in a remote to justify having the customer do two returns against your department.

While margin is good, returns suck, so it goes both ways.

I think the problem is that Best Buy is generally so busy (especially now) that new people don't have time to be properly trained. In that particular scenario, I would guess the employee probably just thinks Sony is the best brand (a lot of people do) and also thought that higher price = better product.

I know you will blast me for sticking up for someone who could easily read the back of the package, but you have to consider how overwhelming a department like video or computers is to a new person. ESPECIALLY one who has no electronic or retail experience.

I'm just glad you have a remote that works now ;)

and even though I specified BB, you can pretty much use that as a general way of how low level retail works.

BB doesn't pay commission, as a matter of fact the only two that do now tmk is Fry's and CompUSA. Without paying commission most salespeople do not take the initiative to be a good salesperson. Although you won't get many hours, BB is almost entirely part-time, so most of them are ok with it.

As you can tell, I'm here on my own time doing research and learning, cuz I want to be THE BEST. Not everyone has that initiative though.

[ECA]

I understand very well. I worked retail for 8 years, and most of the Fred meyers departmants.
We didnt have commision, and I still LEARNED everything I could.
I would open products to SEE what they were and did. I would talk to contractors and see what products they reccommended, and also test products on my own, such as film.
I would even open 2 products to compare in front of a customer, as I didnt want to be wrong on which product was better.

[OpStar]

right, and I do the same thing, all I'm saying is that its rare.

As a part-timer at Best Buy in PCHO:

I did schedule changes.

I worked 92 hours in one pay period (thanksgiving)

I covered shifts for my sups.

I made sure displays worked.

I took my own money and bought a gift card to give a customer cuz of a mail in rebate screw up.

I took my own money again and did a gift card to pay the diff on a printer, cuz I sold the PSP, and then the tech sup changed his mind, which changed what I told the customer. I STAND BY MY WORD.

Lets see...had a customer return DVD X-Copy cuz he couldn't get it installed, and their tech support wouldn't help.

I took the X-Copy, installed it on our demo of his machine (HP 350N; which included getting an MOD to let me on MSN to have net access to do an online activation, among other things). It took about two hours, and was a simple solution (drive selector) which I had explained to him prior to the demo. BUT I'm the one who sold him the computer package and the software, and I DO NOT lie when I sell something. After the demo, customer bought the returned version of x-copy back.

Man, there is just so much stuff.

I would talk to the amd/intel/belkin/printer reps to find out which was better, and, similiar to you, would even compare things in front of customers.

I had a customer bring a computer back for having 448mb of ram, instead of the 512mb that was advertised (had 64mb shared for video). I explained to him how it worked (and he rudely informed me he was a pc specialist). ANYWAY, in the middle of the inventory count (which I had to finish before I could leave) I not only took the display apart to show him the 512mb stick, I opened a box to show him the mobo manual, and the emachines manual.

I then showed him at least 3 sites online (which I'm not supposed to have net access ;) in order for him to know from other nuetral sources that we didn't lie about the memory.

He wanted us to give him a videocard or memory to make up for the "lost" memory. THAT I would not do.

But like I said, its rare. I was busting my ass as a part-timer cuz I was EMBARASSED at how my department worked. My sup would decorate the break room while we had two part timers and one full timer on the floor, with about 18 irrate customers.

Oh yeah, and this was in a department that was supposed to have 30 staff, and we had 10. 3 full timers, 1 senior, 1 sup (I guess), 2 part timers with experience, and the others were brand new.

We did this on the day after thanksgiving, and I worked from 5:45 to 6:15pm STRAIGHT, and assigned people to their jobs, and kept our numbers up.

We ended up 1 district, 1 region, and 10 company, with a half ass department.

MY point to all this is that I feel EXACTLY like you do, but not everyone does.

When retail hires almost part time exclusively in order to save on benefits, and the like, you don't get a lot of quality people.

"YOU GET WHAT YOU PAY FOR"

Not to mention that a lot of the things I do for customer service, I end up getting in trouble for.

It wasn't until people started vocalizing the things I was doing, that I got noticed in a positive way.

Don't get me wrong, I LOOOOVE BEST BUY.

I just think your expectations are a little high, that's all.

Lying about a 3500 tv is one thing, recommending the wrong 20 dollar remote, is totally different.

Wanna be friends :P

[ECA]

Been there done that. Love it.
I always got in trouble for showing customers TO the product. They asked me to explain why.
I said.
Ok, I tell a customer its on Isle 17, middle of the isle, left hand side, on the bottom.
Customer goes and looks and cant find it, comes back and tells me so.
I lead the customer to the product at that location and he See's and buys the product.
Its easier to just take the customer to the product then to deal with him 2 times, and if he dont come back to me, and leaves WITHOUT the product.

They left me alone.

2 months later they installed this idea on shirts, "ask me where its at, I'll show you".

I dont mind the new persons, its What they will do to sell something and NOT know what they are talking about.

Im abit soured, and when I ask a question and they have an answer(insted of saying "I dont know") thats full of Bull, I get a bit upset.
Iv gotten past "Keeping up with the Jones". And am alittle opinionated. But I like being proved WRONG, its fun, and makes for a good debate.

Freiends if ya want ta be.

Also LOVE Boss's that dont TEACH newbies.

[OpStar]

good, so that much of it is settled then.

I agree, I like being proved wrong also.

Besides, its a lot easier to be well rounded, when I am getting your input on stuff. Seeing as we are opposite sides of the fence.

Yeah, training at Best Buy, almost an oxymoron.

[dang]

I worked a 110 hour week once....that wasn't pretty.

[llbbl]

I kinda miss working at BB )) My alma mater . eheh

you sound like a damn good employee !

[damn the views on this thread are high, leave it to the BB guy to draw some traffic for us --- woohoo!]

[ECA]

I dont mind New persons.
What I hate is the STORE trying to Brainwash the employees into believing what THEY SAY is the truth about certain products.
Its as where I worked they wanted me to BELIEVE that GLIDEN paint was the BEST in the world(IT AINT by a long shot).
And I KNEW this. Forget truth in advertising, have TRUTH in the work place, TRUTH in training.
And it takes ALOT for an employee to LEARN all this on there own. AS you posted before in another thread, your questions are apreciated. And we will try to answer what we can. We all have expertise in many things and alot of cross reference.
LEARN for yourself, and find all the answers. Dont believe the BULL. We posted a article about a LCD, that DIDNT match its specs. And we went after the company to find out WHY.
Its BAD enough when the REVIEW sites are WRONG, but when the maker LIES. Thats Just WRONG.

[baba447]

banned.

No spam allowed :sponge

[ECA]

This isnt a item... this is HOW to sell Sat...
And you are starting to spam the site.... Posting in more then 1 place..
You aint answered my Question from the other location.

[baba447]

Stop posting spam or you will be banned.