Ioman
10-19-2004, 07:05 AM
Got this in my mail this morning:
India to Account for More than 50 Percent of the 2.12 m Jobs Created in the BPO Sector by 2010
A study conducted by Evalueserve states that the BPO industry will create 2.12 million job opportunities in low-wage countries by 2010, and out of these, 1.28 million jobs will be created in India alone. The study estimates the number of IT and non-IT jobs to be offshored by 2010, and predicts that India, the Philippines and China are the major destinations that will attract offshored jobs in the near future, along with Ireland, Canada, Russia and some Central and Eastern European countries (Romania, Belarus, Hungary, Latvia, Poland, and Ukraine) as well as other small but promising destinations.
The US offshored 238,000 IT service jobs during 2000-2003 and the number is likely to increase to 775,000 by FY 2010, says Abhishek Pandey, who graduated from IIT-Kanpur and is the co-author of the report. According to t he report, 171,000 BPO jobs from other countries had been outsourced to India by FY 2003, with 83 percent of these being of the low-end contact/call center type (i.e., inbound or outbound calling, email help desk, technical help desk, etc.). The US contributed approximately 70 percent and the UK approximately 15 percent of these jobs. By the end of March 2004, the US contributed 136,000 non-IT BPO jobs to the Indian job market, with the majority of the jobs being in the call centre segment. On the other hand, the report estimated that the UK offshored around 35,000 IT service jobs by FY 2003, which is expected to grow to 110,200 by FY 2010. It added that an estimated 30,000 non-IT BPO jobs (mainly in call centres) were offshored by the UK during the same period, and that by 2010; the number of offshored non-IT BPO jobs will reach 201,100.
Therefore, the US and the UK are collectively expected to account for about 80 percent of the total 2.12 million jobs that will be offshored in the BPO sector by 2010. Further, adds Dr. Alok Aggarwal, Chairman and co-founder of Evalueserve: Initially, offshoring in the services sector was limited to low-end back-office jobs such as customer contact, transaction processing, HR data processing, medical transcription, etc., to countries such as India, the Philippines, Ireland, and Canada. This trend is now evolving, and countries like India, having built up a substantial reputation and brand equity in delivering quality services at low costs, are gradually delivering some high-end services as well. Apart from this, friendly government policies, a conducive environment, and highly skilled labour helps India to retain the largest share in the BPO pie.
India to Account for More than 50 Percent of the 2.12 m Jobs Created in the BPO Sector by 2010
A study conducted by Evalueserve states that the BPO industry will create 2.12 million job opportunities in low-wage countries by 2010, and out of these, 1.28 million jobs will be created in India alone. The study estimates the number of IT and non-IT jobs to be offshored by 2010, and predicts that India, the Philippines and China are the major destinations that will attract offshored jobs in the near future, along with Ireland, Canada, Russia and some Central and Eastern European countries (Romania, Belarus, Hungary, Latvia, Poland, and Ukraine) as well as other small but promising destinations.
The US offshored 238,000 IT service jobs during 2000-2003 and the number is likely to increase to 775,000 by FY 2010, says Abhishek Pandey, who graduated from IIT-Kanpur and is the co-author of the report. According to t he report, 171,000 BPO jobs from other countries had been outsourced to India by FY 2003, with 83 percent of these being of the low-end contact/call center type (i.e., inbound or outbound calling, email help desk, technical help desk, etc.). The US contributed approximately 70 percent and the UK approximately 15 percent of these jobs. By the end of March 2004, the US contributed 136,000 non-IT BPO jobs to the Indian job market, with the majority of the jobs being in the call centre segment. On the other hand, the report estimated that the UK offshored around 35,000 IT service jobs by FY 2003, which is expected to grow to 110,200 by FY 2010. It added that an estimated 30,000 non-IT BPO jobs (mainly in call centres) were offshored by the UK during the same period, and that by 2010; the number of offshored non-IT BPO jobs will reach 201,100.
Therefore, the US and the UK are collectively expected to account for about 80 percent of the total 2.12 million jobs that will be offshored in the BPO sector by 2010. Further, adds Dr. Alok Aggarwal, Chairman and co-founder of Evalueserve: Initially, offshoring in the services sector was limited to low-end back-office jobs such as customer contact, transaction processing, HR data processing, medical transcription, etc., to countries such as India, the Philippines, Ireland, and Canada. This trend is now evolving, and countries like India, having built up a substantial reputation and brand equity in delivering quality services at low costs, are gradually delivering some high-end services as well. Apart from this, friendly government policies, a conducive environment, and highly skilled labour helps India to retain the largest share in the BPO pie.