Ioman
11-20-2004, 10:09 AM
PC Mechanic has a very funny editorial that talks about Symantec's customer service - or lack there of.
http://www.pcmech.com/show/influence/729/
"Symantec has officially lost my business. After talking with five different customer support guys over eight days, I'm completely wiped out. I feel like George Foreman after going fifteen brutal rounds with Muhammed Ali, only to hear him whisper, "Is that all you got, George?"
It wouldn't have come to this if Symantec had just owned up to its responsibility, but apparently that wasn't in the "Customer Care" handbook. It was a simple enough problem to fix."
This is a great article and points out what we all go through with various companies - customer service comes in last. Its a shame that Norton threw him away after the sales as if he was not important anymore. I just recently went through something similiar with Dish Network. I called the sales department and it went to someone here in the U.S. but once they found out I was an existing customer, I was transfered to someone in India, who would not help me regardless of my problem. This is a trend that needs to stop.
http://www.pcmech.com/show/influence/729/
"Symantec has officially lost my business. After talking with five different customer support guys over eight days, I'm completely wiped out. I feel like George Foreman after going fifteen brutal rounds with Muhammed Ali, only to hear him whisper, "Is that all you got, George?"
It wouldn't have come to this if Symantec had just owned up to its responsibility, but apparently that wasn't in the "Customer Care" handbook. It was a simple enough problem to fix."
This is a great article and points out what we all go through with various companies - customer service comes in last. Its a shame that Norton threw him away after the sales as if he was not important anymore. I just recently went through something similiar with Dish Network. I called the sales department and it went to someone here in the U.S. but once they found out I was an existing customer, I was transfered to someone in India, who would not help me regardless of my problem. This is a trend that needs to stop.