openbsd-flipp
12-17-2004, 01:31 PM
The company I work for has a small IT department that never really can keep track of the problems let alone pretend to catch up since most of the problems would be resolved if we could install new computers.
So I have come to the conclusion of setting up a problem posting section on our internal webserver. The idea behind this is when people break their computer/printer/other they can post a problem report to this centrilized site for our IT department.
The goal is to have an easy to follow interface(since I do work with a lot of idiots that are easily confuses), a dynamic backend that sorts the problem based on position/servarity of the problem.
The position is a no brainer since the board of directors don't like to be told "you can just ****ing wait untill i get a chance to work on that"{yes, I found that out the hard way but somehow I still have a job}. The servarity is based on how much of what they do is affected by the problem, this will be internally set based on a questioneer the "Human resources" guy sends out to get a feal for the situation. Now comes the question.
What would be a good system to start with? Most of this will be done in php and mySQL but since I am gennerly lazy I do not want to reinvent the wheel to get something that will work.
So I have come to the conclusion of setting up a problem posting section on our internal webserver. The idea behind this is when people break their computer/printer/other they can post a problem report to this centrilized site for our IT department.
The goal is to have an easy to follow interface(since I do work with a lot of idiots that are easily confuses), a dynamic backend that sorts the problem based on position/servarity of the problem.
The position is a no brainer since the board of directors don't like to be told "you can just ****ing wait untill i get a chance to work on that"{yes, I found that out the hard way but somehow I still have a job}. The servarity is based on how much of what they do is affected by the problem, this will be internally set based on a questioneer the "Human resources" guy sends out to get a feal for the situation. Now comes the question.
What would be a good system to start with? Most of this will be done in php and mySQL but since I am gennerly lazy I do not want to reinvent the wheel to get something that will work.