Problem with res://C:\WINDOWS\System32\shdoclc.dll/navcancl.htm

[Janja]

Hello everyone.
First, sorry about my bad english.

Ihave this problem: every time i open windows explorer, my start site has gone and instead I keep getting this site:
res://C:\WINDOWS\System32\shdoclc.dll/navcancl.htm.
I also can't access some pages (yahoo, google...).
I've run SpyBot and Ad-aware and they fixed some problems, but when I run them again there are the same problems again.
I also removed cookies and Temporary Internet files.
I tried in safe mode with HijackThis to fix these two problems:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://default.home
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://default.home

But after reboot when I run HijackThis again there are these two registry entries again.

This is my HijackThis log:

Logfile of HijackThis v1.99.0
Scan saved at 18:13:50, on 8.2.2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\EPOX\USDM\USDM.EXE
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\CTFMON32.EXE
C:\WINDOWS\System32\CSRSSU.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://default.home
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://default.home
O2 - BHO: SEDP Class - {3BA765C2-08DB-4fe2-9279-311CA10D582A} - C:\WINDOWS\sehlp.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - C:\PROGRA~1\FlashGet\Jccatch.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [CorelDRAW Graphics Suite 11b] C:\Program Files\Corel\Corel Graphics 12\Languages\EN\Programs\Registration.exe /title="CorelDRAW Graphics Suite 12" /date=021505 serial=DR12WEX-1504397-KTY lang=EN
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [EPoXUSDM] "C:\Program Files\EPOX\USDM\USDM.EXE" "5000"
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [CTFMON32] C:\WINDOWS\System32\CTFMON32.EXE
O4 - HKCU\..\Run: [CSRSSU] C:\WINDOWS\System32\CSRSSU.EXE
O4 - Startup: Sid Registration.lnk = G:\ATR1.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: Sandra Data Service - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Professional 2005\RpcDataSrv.exe
O23 - Service: Sandra Service - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Professional 2005\RpcSandraSrv.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: Virtools Server Service - Unknown - C:\Program Files\Virtools\Virtools Server 3.0\vservice.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Please help...
Thanks in advance.

[Janja]

Hi again...
I solved my problem!(I hope :) )

The problem was in:
C:\WINDOWS\System32\CTFMON32.EXE
C:\WINDOWS\System32\CSRSSU.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://default.home
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://default.home
O2 - BHO: SEDP Class - {3BA765C2-08DB-4fe2-9279-311CA10D582A} - C:\WINDOWS\sehlp.dll

and the solution is here http://forums.designtechnica.com/showthread.php?t=6870

Thanks anyway...

[nightowl]

That should do it unless it reloads.

http://forums.designtechnica.com/showthread.php?t=5583


Download Spybot, AdAware, SpywareBlaster(Links Above) for Prevention.

Run and Update Adaware and Spybot at least once a week to keep it clean.
Update SpywareBlaster once a week Enable all Protection and let it run in the background.........Jim :vivi

[jslc2822]

can someone help me...when i start my computer i can go to a page lets say msn.com and then i cant go anywhere else..and i get this messenge res..//c:/windows/system32/shdoclc.dll/pagerror.gif..
and i cant do anything else..all i can do is chat on my messengers...help how can i fix this..thank sandy :censored

[nightowl]

http://forums.designtechnica.com/showthread.php?t=5583


Download Spybot, AdAware, Hijack This (Links Above)

On Adaware and Spybot Delete what they find, Remove cookies, Temporary Internet files,Empty Recycle Bin,

Then scan with HijackThis. Save log to desktop, Copy and Paste log to message board.........Jim

[jslc2822]

i did that ...you can find the log under my other post here lol thanks so much for answering me

[nightowl]

Ok I see it, Check back in an hour or so, I'll check it out. I'll repost on the thread with your log..........Jim :vivi