Can't remove spyware!

[k3z]

When i start internet explorer, it goes automaticly to res://c:/windows/system32/shdoclc.dll/navcancl.htm. I cannot go to any site now, because internet explorer keeps saying that I got spyware on my pc.

I tried spyware-removal software, like Ad-Aware. Ad-Aware finds some critical objects and removes them. But when i run a second scan, Ad-Aware finds the same critical objects again. So it can remove the spyware.

Can anyone help me out?

my HijackThis Log:
Logfile of HijackThis v1.99.0
Scan saved at 22:58:56, on 17-2-2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\CTSvcCDA.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\System32\NVATray.exe
C:\Program Files\D-Tools\daemon.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\PROGRA~1\NORTON~1\Navapw32.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\System32\CTFMON32.EXE
C:\WINDOWS\System32\CSRSSU.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\Berthie.1\Bureaublad\hijackthis.exe

F2 - REG:system.ini: UserInit=userinit.exe,TGBRFV_
O2 - BHO: SEDP Class - {3BA765C2-08DB-4fe2-9279-311CA10D582A} - C:\WINDOWS\sehlp.dll
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [NVIDIA nForce APU1 Utilities] NVATray.exe
O4 - HKLM\..\Run: [anvshell] anvshell.exe
O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Program Files\D-Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\System32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\Navapw32.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Security iGuard] C:\Program Files\Security iGuard\Security iGuard.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [CTFMON32] C:\WINDOWS\System32\CTFMON32.EXE
O4 - HKCU\..\Run: [CSRSSU] C:\WINDOWS\System32\CSRSSU.EXE
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1100716892233
O20 - AppInit_DLLs: w8c6s4xcm66s.dll
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTSvcCDA.EXE
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

[nightowl]

http://forums.designtechnica.com/showthread.php?t=5583

Download Spybot, AdAware, (Links Above)

Reboot To Safe Mode (tap F8 on Startup)

First try to find this file.

w8c6s4xcm66s.dll

it needs to be renamed. rename it anything.txt

Then put it in the Recycle Bin


Still in Safe Mode Delete these Files and or Folders

C:\WINDOWS\System32\CTFMON32.EXE
C:\WINDOWS\System32\CSRSSU.EXE


Still In Safe Mode Place a check next to each of these and click Fix Checked.

O2 - BHO: SEDP Class - {3BA765C2-08DB-4fe2-9279-311CA10D582A} - C:\WINDOWS\sehlp.dll
O4 - HKCU\..\Run: [CTFMON32] C:\WINDOWS\System32\CTFMON32.EXE
O4 - HKCU\..\Run: [CSRSSU] C:\WINDOWS\System32\CSRSSU.EXE
O20 - AppInit_DLLs: w8c6s4xcm66s.dll

Still In Safe Mode Delete all Temporary Internet Files, Cookies, Run AdAware and Spybot,delete what they find , Empty Recycle bin.


Then Reboot and post a new log..........Jim

[k3z]

Ok i did what you said, thnx!

here's my new log:

Logfile of HijackThis v1.99.0
Scan saved at 16:56:20, on 18-2-2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\System32\NVATray.exe
C:\Program Files\D-Tools\daemon.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\PROGRA~1\NORTON~1\Navapw32.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\System32\CTSvcCDA.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Documents and Settings\Berthie.1\Bureaublad\hijackthis.exe

F2 - REG:system.ini: UserInit=userinit.exe,TGBRFV_
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [NVIDIA nForce APU1 Utilities] NVATray.exe
O4 - HKLM\..\Run: [anvshell] anvshell.exe
O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Program Files\D-Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\System32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\Navapw32.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Security iGuard] C:\Program Files\Security iGuard\Security iGuard.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1100716892233
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTSvcCDA.EXE
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

(it works good so far)

[nightowl]

Looks good, Download SpywareBlaster for prevention Here is the link........Jim :vivi

http://www.javacoolsoftware.com/spywareblaster.html