Hijack this log for Fahz

[Fahz]

Please help I've tried reading others threads and have tried to fix the problem but I just can't pull it off - I need expertise that I don't have. My IE browser seems to be hijacked I believe with the res://C:\WINDOWS\system32\shdoclc.dll/dnserror.htm but nothing I have done seems to have cleared it out. I use Adaware, Spybot, Microsoft AbtiSpyware, CWS Shredder,Symantec AV. I have worked around the problem by using other browsers Mozilla, Firefox & Netscape but I have a site that only uses IE and need to get it back....
Thanks in advance for any and all assitance.
Fahz

Logfile of HijackThis v1.99.0
Scan saved at 12:33:07 AM, on 6/22/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb1 0.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\PROGRA~1\SYMANT~1\SYMANT~2\IAMAPP.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\WINDOWS\System32\igfxtray.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Symantec_Client_Security\Symantec Client Firewall\NISUM.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec_Client_Security\Symantec Client Firewall\SymPxSvc.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\Program Files\Symantec_Client_Security\Symantec Client Firewall\NISSERV.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis\HijackThis.exe

N4 - Mozilla: user_pref("browser.startup.homepage", "www.yahoo.com"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\wc9jkdyl.slt\prefs.j s)
N4 - Mozilla: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5Cmozilla.org%5CMozilla%5Cs earchplugins%5Cgoogle.src"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\wc9jkdyl.slt\prefs.j s)
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb1 0.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [iamapp] C:\PROGRA~1\SYMANT~1\SYMANT~2\IAMAPP.EXE
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.0002.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O8 - Extra context menu item: Add To Compaq Organize... - C:\PROGRA~1\HEWLET~1\COMPAQ~1\bin\core.hp.main\Sen dTo.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll
O23 - Service: CWShredder Service - Unknown - C:\DOCUME~1\Owner\LOCALS~1\Temp\Temporary Directory 1 for CWShredder.zip\CWShredder.exe (file missing)
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec Client Firewall Service - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec Client Firewall\NISSERV.EXE
O23 - Service: Symantec Client Firewall Accounts Manager - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec Client Firewall\NISUM.EXE
O23 - Service: Symantec AntiVirus Client - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: Symantec Client Firewall Proxy Service - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec Client Firewall\SymPxSvc.exe
O23 - Service: Iomega Active Disk - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe

[nightowl]

I dont see much here, One 04 and a few with missing files.

Reboot To Safe Mode (tap F8 on Startup)

Open up Hijack This and Place a check next to each of these and click Fix Checked.

O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE

Still In Safe Mode Delete all Temporary Internet Files, Cookies, Run CW Shredder, AdAware and Spybot,delete what they find , Empty recycle bin.

Reboot to normal mode and post a new log..........Jim

[Fahz]

Jim,
When I reboot to safe mode should my internet be disconnected? Does it matter?
Also when I enter Safe mode I have a choice of Admin or Owner - is one better than the other to go in or both?

[Fahz]

Logfile of HijackThis v1.99.0
Scan saved at 10:54:05 PM, on 6/22/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Symantec_Client_Security\Symantec Client Firewall\NISUM.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec_Client_Security\Symantec Client Firewall\SymPxSvc.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\Program Files\Symantec_Client_Security\Symantec Client Firewall\NISSERV.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb1 0.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\PROGRA~1\SYMANT~1\SYMANT~2\IAMAPP.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\System32\igfxtray.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HijackThis\HijackThis.exe

N4 - Mozilla: user_pref("browser.startup.homepage", "www.yahoo.com"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\wc9jkdyl.slt\prefs.j s)
N4 - Mozilla: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5Cmozilla.org%5CMozilla%5Cs earchplugins%5Cgoogle.src"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\wc9jkdyl.slt\prefs.j s)
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb1 0.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [iamapp] C:\PROGRA~1\SYMANT~1\SYMANT~2\IAMAPP.EXE
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.0002.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O8 - Extra context menu item: Add To Compaq Organize... - C:\PROGRA~1\HEWLET~1\COMPAQ~1\bin\core.hp.main\Sen dTo.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll
O23 - Service: CWShredder Service - Unknown - C:\DOCUME~1\Owner\LOCALS~1\Temp\Temporary Directory 1 for CWShredder.zip\CWShredder.exe (file missing)
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec Client Firewall Service - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec Client Firewall\NISSERV.EXE
O23 - Service: Symantec Client Firewall Accounts Manager - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec Client Firewall\NISUM.EXE
O23 - Service: Symantec AntiVirus Client - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: Symantec Client Firewall Proxy Service - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec Client Firewall\SymPxSvc.exe
O23 - Service: Iomega Active Disk - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe

----------------------------

When I shut down hpcmpmgr.exe always end program not responding - acts like it is trying to execut/dowload but always fails - not sure if it is of any significance? But is a regular thing...

rebooted in safe mode as Adminsitrator disconnected from Internet

CWShredder found nothing

AdAware
seems to hang up on this
The instruction at "0x10003ecb" referenced in memory at "0x10003ecb". The memory could not be read. OK to terminate Cancel to debug - I chose cancel

The full scan found 11 objects
7 neglible objects from MRU list
4 critical objetcs - all under VX2
Removed all

I get this message
"Some objects could not be removed. Try closing all open browser windows prior to removal. If this does not help reboot and run AdAware again.
C:Windows\System32\fprm039le.dll
Do you want to let AdAware remove them after the next reboot? OK or Cancel - I chose OK
My Documents window opens for no reason.
This sequence usually happens when I run AdAware...

------------

Spybot
Back Web lite
removed

-------------

Microsoft Antispyware - full scan
2 Spware Alerts
One related Internet Security Zone Change - Blocked
Another Internet Start page changeto about:blank from google to another - blocked
I had touched the settings on the home page so maybe I triggered that?

Found 4 items in files
IEMenuExtension Toolbar Adware
Surfside Kick Settings Modifier
Virtumondo Adware
Search Miracle Elitebar Browser Plug-in
Removed all

Upon restart two alerts
unknown IE Web Browser requires approval - Blocked
unknown windows shell browser requires approval - Blocked

Ran a HijackThis see log above reconnected
IE failed to work

Did remove the one line and empteid all browsers of temp files & cookies and checked the garbage- it was empty

Once again thanks for any and all assitance....
Fahz

[nightowl]

You have some kind of new Spyware thats not showing up on your HijackThis Log.

When I look at your log it appears clean. Ive seen this a few times the last few weeks.

If I cant see the problem I cant help. You can try this message board.

http://boards.cexx.org/viewforum.php?f=3&topicdays=0&start=100

They deal with hard to kill Spywares. Give them a try.

If that doesnt work bring it to a Professional who can actually see it. You may have to reinstall Windows.

I hope someone can find a fix for this soon. Its a bad one. :eww

[Fahz]

Thanks for looking it over wish you had better news for me. I posted there - we will see what happens....
Thanks,
Fahz

[nightowl]

Which thread did you post. If someone can help I want to keep an eye on it so I can help others in the future........Jim

[Fahz]

Jim,
I posted in cexx.org Message Boards Forum Index -> Spyware - Help! It seemed like the most active.... Will let you know what happens.
Fahz

[nightowl]

Thanks, I'll take a look. Sorry I was unable to help. Hope you have luck over there..........Jim

[Fahz]

I believe I have found the fix for issues I had at shutdown from HP Customer Care:
"When I shut down hpcmpmgr.exe always end program not responding - acts like it is trying to execut/dowload but always fails - not sure if it is of any significance? But is a regular thing... "

hpcmpmgr.exe. If an HP peripheral product, such as a Photosmart, Deskjet, All-In-One, or other device is connected to the computer, do not disable the program hpcmpmgr.exe. If you are experiencing an error condition with hpcmpmgr.exe, the program may have become corrupted, or be in conflict with another system component. To resolve this issue, search the HP support site for hpcmpmgrFix.exe to find a downloadable solution.

NOTE: hpcmpmgr.exe is used with HP Software Update to keep your HP peripherals current with the latest software and drivers. hpcmpmgr.exe is not spyware

[nightowl]

If thats the only problem you are expieriencing it may be the answer. The file could have been corrupted by a trojan or something. Maybe HP has a website and maybe even a message board to help with that.

Your latest log looks good so you shouldnt have any Spyware anymore..........Jim