Cruz
07-04-2005, 03:07 PM
Hi everyone
Every time a click on the link to open a new I.E. page the new window just stays white and nothing helps. If I push the stop bottom this massage appears: res://F:\WINDOWS\System32\shdoclc.dll/navcancl.htm
I’m not very good in computers, and I have already seen this or a similar problem here in this forum and on others. I have tried every thing but nothing changed. I can only use the I.E. if I never open a new link in a new window.
One other problem is that I can’t enter in any of my email pages and I can’t use the search option in my personals folders on my computer.
Sorry if my English is not very good, trying to explain a computer problem is hard in my mother land now imagine in a different language
Many Thanks
PS: my logfile
Logfile of HijackThis v1.99.1
Scan saved at 22:38:41, on 03-07-2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Running processes:
F:\WINDOWS\System32\smss.exe
F:\WINDOWS\system32\csrss.exe
F:\WINDOWS\system32\winlogon.exe
F:\WINDOWS\system32\services.exe
F:\WINDOWS\system32\lsass.exe
F:\WINDOWS\system32\svchost.exe
F:\WINDOWS\System32\svchost.exe
F:\WINDOWS\System32\svchost.exe
F:\WINDOWS\System32\svchost.exe
F:\Programas\Ficheiros comuns\Symantec Shared\ccProxy.exe
F:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
D:\Programas2\Norton\NIS2005\ISSVC.exe
F:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
F:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
F:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
F:\WINDOWS\system32\spoolsv.exe
F:\WINDOWS\Explorer.EXE
F:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe
F:\WINDOWS\System32\RunDll32.exe
F:\Programas\MSN Messenger\MsnMsgr.Exe
D:\Programas2\Norton\NIS2005\Norton AntiVirus\navapsvc.exe
F:\Programas\Messenger\msmsgs.exe
D:\PROGRA~1\Norton\NSW2005\NORTON~1\NPROTECT.EXE
D:\PROGRA~1\Norton\NSW2005\NORTON~1\SPEEDD~1\NOPDB .EXE
F:\WINDOWS\System32\svchost.exe
F:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\Programas2\Photoshop CS2\Photoshop.exe
F:\DOCUME~1\Cruz\DEFINI~1\Temp\Adobelm_Cleanup.000 1
F:\Programas\Ficheiros comuns\Adobe Systems Shared\Service\Adobelmsvc.exe
F:\DOCUME~1\Cruz\DEFINI~1\Temp\Adobelm_Cleanup.000 1
C:\EMULE\emule.exe
F:\Programas\Internet Explorer\IEXPLORE.EXE
F:\Programas\Ficheiros comuns\Symantec Shared\AdBlocking\NSMdtr.exe
C:\EMULE\incoming\hijackthis\HijackThis.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Programas2\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - F:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - F:\Programas\Ficheiros comuns\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Programas2\Norton\NIS2005\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - F:\Programas\Ficheiros comuns\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Programas2\Norton\NIS2005\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NeroFilterCheck] F:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "F:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] F:\Programas\Ficheiros comuns\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] F:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [THGuard] "F:\Programas\TrojanHunter 4.1\THGuard.exe"
O4 - HKCU\..\Run: [MsnMsgr] "F:\Programas\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: Adobe Gamma.lnk = F:\Programas\Ficheiros comuns\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://D:\PROGRA~1\OFFICE\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Pesquisar - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\OFFICE\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Programas\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Programas\Messenger\MSMSGS.EXE
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...b?1110329480499
O23 - Service: Adobe LM Service - Adobe Systems - F:\Programas\Ficheiros comuns\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - F:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - F:\Programas\Ficheiros comuns\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - F:\Programas\Ficheiros comuns\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - F:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - D:\Programas2\Norton\NIS2005\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - D:\Programas2\Norton\NIS2005\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - D:\PROGRA~1\Norton\NSW2005\NORTON~1\NPROTECT.EXE
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
O23 - Service: SAVScan - Symantec Corporation - D:\Programas2\Norton\NIS2005\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - F:\PROGRA~1\FICHEI~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - F:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - F:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - D:\PROGRA~1\Norton\NSW2005\NORTON~1\SPEEDD~1\NOPDB .EXE
O23 - Service: Symantec Core LC - Symantec Corporation - F:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
Every time a click on the link to open a new I.E. page the new window just stays white and nothing helps. If I push the stop bottom this massage appears: res://F:\WINDOWS\System32\shdoclc.dll/navcancl.htm
I’m not very good in computers, and I have already seen this or a similar problem here in this forum and on others. I have tried every thing but nothing changed. I can only use the I.E. if I never open a new link in a new window.
One other problem is that I can’t enter in any of my email pages and I can’t use the search option in my personals folders on my computer.
Sorry if my English is not very good, trying to explain a computer problem is hard in my mother land now imagine in a different language
Many Thanks
PS: my logfile
Logfile of HijackThis v1.99.1
Scan saved at 22:38:41, on 03-07-2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Running processes:
F:\WINDOWS\System32\smss.exe
F:\WINDOWS\system32\csrss.exe
F:\WINDOWS\system32\winlogon.exe
F:\WINDOWS\system32\services.exe
F:\WINDOWS\system32\lsass.exe
F:\WINDOWS\system32\svchost.exe
F:\WINDOWS\System32\svchost.exe
F:\WINDOWS\System32\svchost.exe
F:\WINDOWS\System32\svchost.exe
F:\Programas\Ficheiros comuns\Symantec Shared\ccProxy.exe
F:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
D:\Programas2\Norton\NIS2005\ISSVC.exe
F:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
F:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
F:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
F:\WINDOWS\system32\spoolsv.exe
F:\WINDOWS\Explorer.EXE
F:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe
F:\WINDOWS\System32\RunDll32.exe
F:\Programas\MSN Messenger\MsnMsgr.Exe
D:\Programas2\Norton\NIS2005\Norton AntiVirus\navapsvc.exe
F:\Programas\Messenger\msmsgs.exe
D:\PROGRA~1\Norton\NSW2005\NORTON~1\NPROTECT.EXE
D:\PROGRA~1\Norton\NSW2005\NORTON~1\SPEEDD~1\NOPDB .EXE
F:\WINDOWS\System32\svchost.exe
F:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
D:\Programas2\Photoshop CS2\Photoshop.exe
F:\DOCUME~1\Cruz\DEFINI~1\Temp\Adobelm_Cleanup.000 1
F:\Programas\Ficheiros comuns\Adobe Systems Shared\Service\Adobelmsvc.exe
F:\DOCUME~1\Cruz\DEFINI~1\Temp\Adobelm_Cleanup.000 1
C:\EMULE\emule.exe
F:\Programas\Internet Explorer\IEXPLORE.EXE
F:\Programas\Ficheiros comuns\Symantec Shared\AdBlocking\NSMdtr.exe
C:\EMULE\incoming\hijackthis\HijackThis.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Programas2\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - F:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - F:\Programas\Ficheiros comuns\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Programas2\Norton\NIS2005\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - F:\Programas\Ficheiros comuns\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Programas2\Norton\NIS2005\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NeroFilterCheck] F:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "F:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] F:\Programas\Ficheiros comuns\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] F:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [THGuard] "F:\Programas\TrojanHunter 4.1\THGuard.exe"
O4 - HKCU\..\Run: [MsnMsgr] "F:\Programas\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: Adobe Gamma.lnk = F:\Programas\Ficheiros comuns\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://D:\PROGRA~1\OFFICE\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Pesquisar - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\OFFICE\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Programas\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Programas\Messenger\MSMSGS.EXE
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...b?1110329480499
O23 - Service: Adobe LM Service - Adobe Systems - F:\Programas\Ficheiros comuns\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - F:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - F:\Programas\Ficheiros comuns\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - F:\Programas\Ficheiros comuns\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - F:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - D:\Programas2\Norton\NIS2005\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - D:\Programas2\Norton\NIS2005\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - D:\PROGRA~1\Norton\NSW2005\NORTON~1\NPROTECT.EXE
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
O23 - Service: SAVScan - Symantec Corporation - D:\Programas2\Norton\NIS2005\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - F:\PROGRA~1\FICHEI~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - F:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - F:\Programas\Ficheiros comuns\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - D:\PROGRA~1\Norton\NSW2005\NORTON~1\SPEEDD~1\NOPDB .EXE
O23 - Service: Symantec Core LC - Symantec Corporation - F:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe